General Manager - Commercial and Business Development at Mombasa County Public Service Board

Reporting to               :          Managing Director

Terms of Employment: Contract (three years renewable based on performance)

Job Purpose

The purpose of the position is to ensure that the strategy for service delivery and revenue generation is put in place and effectively implemented.

Key Result Areas and Duties

• Ensure timely, complete and accurate reading and billing of services and subsequent collection.
• Ensure provision of timely and high quality client services that meets or exceed their expectations;
• Develop and implement systems for positive customer relations management
• Manage and supervise commercial aspects of the Company’s operations particularly as they relate to revenue generation.
• Promote new ideas and business solutions that result in extended service to the existing and new customers;
• Develop long term business strategies and operating plans that reflects the long term goals and priorities;
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database to achieve the overall company objective.
• Participate in setting in setting performance targets and conducting Performance Appraisals for the Commercial and Business Development staff in the Company;
• Carry out customer surveys and propose improvements arising from feedback received.
• Develop departmental policies and procedures and action plans in line with overall company mission and objectives;
• Produce management reports on a timely manner as requested by the Managing Director or the Board of Directors’ Committees;
• Any other duties as they may be assigned to you by the Managing Director or the Board of Director’s Committee.

Educational and Professional qualifications and work Experience

• Bachelor of Commerce degree (Accounting, Finance or Marketing Option) or its equivalent from a university recognized by the Commission of University Education. Being a holder of Masters Degree in Business Administration (MBA) is desirable;
• Must be a member of the relevant professional body and in good standing;
• Five (5) year’s demonstrable experience three (3) of which should have been gained in business development environment.
• Experience in retail based IT systems is desirable.
• Provide strategic and technical leadership in the Commercial and Business development aspects of the Company and ensure provision of high quality customer services.

Required Skills and Competencies

• Should possess excellent interpersonal and communication skills and have experience in dealing with donor agencies
• Should possess sound an excellent business development knowledge and skills gained preferably in the Water Sector or in a busy and dynamic organization.
• Must have excellent understanding of the Kenyan water reforms
• Must be able to lead and motivate multi-skilled teams in a dynamic work environment.
• Possess relevant computer applications skills
• Possess leadership qualities and be a team player with a high degree of integrity and ability to relate across different professional functions and situations.
• Be a team player and uphold collective responsibility
• Be able to drive change in a dynamic business environment.