Service Centre Manager at Sheer Logic

Role Purpose

To get Customer Feedback on After Sales Service and make appropriate recommendations for improvement.

Responsibilities

• Make daily calls to clients from Data Base and book appointments for face to face visits;
• Compile a daily visit schedule, zoning particular areas for the day;
• Make face to face visits to customers and get feedback on our client’s services with a pre-set questionnaire;
• Report to Management on a daily basis giving a summary of client opinion and views;
• Make recommendations for improvement and action plan;
• Deliberate on action plan with Managements approval;
• Get referrals from client visits to promote our client’s services and products;
• Make monthly reports on the number of visits, an overview on opinion, resolution & satisfaction rate;
• Monthly summary of activities, ensuring all sectors of client base i.e. Dealers, Corporate clients, VVIPs, and individual clients are covered; and
• Any other tasks as may be allocated from time to time.

Qualifications

• At least 5 years’ work proven working experience in consumer product repair industry- A must;
• Degree in any Technical related course
• Basic PC knowledge and familiarity with use of computer equipment (Proficient with Microsoft Office suite.
• Should have a professional outlook.
• Resourceful and proactive in dealing with issues that may arise.
• Customer Service Excellence.
• Telephone Etiquette.