Farmer Feedback Officer at Biovision Africa Trust (BvAT)

Job Purpose & Scope:

Reporting to the FCP Coordinator and working closely with all FCP managers, staff and
subscribers etc; the Farmer Feedback Officer will be responsible for the coordination
(receiving, analyzing and responding) of FCP feedback received through BvAT’s
dissemination channels.

Responsibilities:

• • Dispatch of group emails to farmer groups, TOF PDF subscribers and other relevant
    groups.
  • Capturing & responding to relevant information as received in the various Social
    Media Platforms.

• Addressing problems and requests by transmitting information or providing
  information as advised by FCP coordinator and other FCP managers.
• Sending alerts text messages to users of FCP products communicating relevant
  information.
• Providing monthly reports to FCP coordinator.
• Maintain and ensure that existing farmers database are captured electronically and
  updated regularly.
• Document all feedback from farmers and other users received through postal mail,
  phone calls, email and others using appropriate tools.
• Prepare and update target groups mailing list with input from other projects and staff.
• Compile all inquiries made via email and postal mail related to TOF magazine for
  feedback to be given to the senders or forward to relevant department to address the
  inquiries.
• Generate relevant feedback reports using documented feedback.

Requirements:

• Bachelors degree in Journalism, Media Studies, Communications or a related field from a recognized institution of higher learning.
• At least 3 years’ progressive experience in agricultural or community communication and agricultural broadcast/ journalism.
• Experience in monitoring implementation of project activities.
• Excellent voice, script writing, recording and editing radio programs, Web 2.0.
• Team player, good communicator (both written and spoken), excellent interpersonal skills, work under minimum supervision, self-motivated and go-getter, love/high regard000000..for farming and farmer.
• Strong communication skills, written and verbal.
• Excellent customer service skills which are delivered in a professional and timely manner.
• High level of written and oral communication skills including the preparation, documentation and monitoring of correspondence.
• High level of interpersonal and complaint management skills including establishing and maintaining productive working relationships and liaise and consult within a selected range of experts.
• High level of organizational and problem solving skills.

Personal Attributes:

• Proven ability to work with multiple teams.
• Sound knowledge of project monitoring and evaluation.
• Networking and partnership building skills.
• Proficiency in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel and PowerPoint).
• Understanding of and personal commitment to ecologically sustainable agriculture.
• Willingness and ability to travel locally and regionally.
• Should be fluent in oral and written English and Swahili.