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Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
Reporting to the telephone supervisor,the incumbent will be responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski, ensure that LQA (Leading Quality Assurance) audit results are 85% and above, CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above, Telephone system is always well maintained and Telephone lists are up to date.
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Desired Skills & Qualifications
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