Application Support at DIB Bank Kenya Limited (DIBBKE)

Job Purpose  

The incumbent will be responsible for providing operational and technical support for the business applications and digital channels. 

Key Responsibilities 

• To provide General Support of all the Applications including the Core Banking System & Channels for the users and escalate to the L2 Support 
• To provide ongoing technical maintenance and usage support of business applications to maintain their reliability and business benefits. 
• To manage the failover activities for all the Applications from the PRD Data Center to the DR Datacenter during the disaster or simulation 
• To provide expertise on new applications, new requirements, upgrades, etc. as a Team Member for the Application Support Team. 
• To provide ongoing technical maintenance and usage support for Digital Channels like Internet Banking, Mobile Banking, ATMs and CDMs. 
• To be the technical lead and provide support on projects involving new applications, upgrades of applications and databases and channel upgrades and addition of new features to digital channels & CBS. 
• To update the superiors as per the reporting structure on the status of the overall issues and resolutions. 
• To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team. 
• To maintain updated knowledge with respect to relevant technology, equipment, and/or systems. 
• To provide technical support on issues and problems encountered during the EOD/EOM/EOY process. 
• To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines. 
• To provide support and testing of any new business requirements and customizations on the core applications.  
• To ensure all technical audit issues related to business applications and channels are closed. 
• To provide on-call support and problem resolution for computer applications, including post office hours and holidays.  
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager. 

Job Requirements 

• Bachelor’s degree in Computer Science or equivalent  
• Knowledge of Islamic Banking principles and Shariah laws will be an added advantage.   
• Minimum 3 years of experiences in similar domain 
• Core Banking & Channels Application support skills