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  • Posted: Nov 16, 2021
    Deadline: Nov 26, 2021
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  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Application Support Engineer

    The Position:

    The role holder will ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, problem-solving skills, and innovation to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the entire KCB Group.

    Key Responsibilities:

    • Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
    • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
    • Conduct research on software systems products to justify recommendations and to support purchasing efforts.
    • Participate in system acquisition process.
    • Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps to provide strategic direction to the business.
    • Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
    • Create and maintain documentation as it relates to system configuration, mapping, and processes.
    • Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

    The Person:

    For the above position, the successful applicant should have the following:

    • University degree from a recognized institution in an IT or related field.
    • Professional qualifications such as MCSE/ MCITP/ LINUX/ UNIX is required.
    • At least 3 years Technology experience with hands on experience in:
      • Computing platforms, operating systems and databases.
      • Application software installation and support.
      • Quality assurance in relation to large & complex computer systems, applications & databases.
    • Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
    • Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
    • Exceptional communication, presentation, and customer relationship skills.

    Method of Application

    Interested and qualified? Go to KCB Bank Kenya on ke.kcbgroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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