Application Support Engineer at KCB Bank Kenya

The Position:

The role holder will ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, problem-solving skills, and innovation to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the entire KCB Group.

Key Responsibilities:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process.
• Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

The Person:

For the above position, the successful applicant should have the following:

• University degree from a recognized institution in an IT or related field.
• Professional qualifications such as MCSE/ MCITP/ LINUX/ UNIX is required.
• At least 3 years Technology experience with hands on experience in:
  • Computing platforms, operating systems and databases.
  • Application software installation and support.
  • Quality assurance in relation to large & complex computer systems, applications & databases.
• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
• Exceptional communication, presentation, and customer relationship skills.