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  • Posted: Nov 16, 2021
    Deadline: Nov 26, 2021
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  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Change Evaluation Analyst

    The Position:

    Relationship Management' Department primarily role is to serve as the linkage between the Technology Division and the rest of the Bank. The Department role is to foster communication and collaboration between Technology and other teams and serves as the lead role in enabling the Bank to achieve their objectives through the effective use of Technology.

    The purpose of this role is responsible for bridging the gap between Technology and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to stakeholders. They must articulate business ideas but also balance them against what is technologically feasible and financially and functionally reasonable.

    Key Responsibilities:

    • Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
    • Provide support to manage and guide businesses in improving processes, products, services, and software through data analysis.
    • Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
    • Define prioritizing requirements and get feedback and approval on requirements i.e. What do the systems need to do, how do they do it, who do we need to get input from, and how do we get everyone to agree on what we need to do before we go and do it?
    • Support the demand manager to provide ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
    • Monitor IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant stakeholders.
    • Provide support to the stakeholders to entrench Agile Change management process and monitoring the performance of change against expected benefits.
    • Create awareness and continuous educate on the change management processes, policies, guidelines, and stakeholder roles in the process.

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in Computer Science/ Business Technology/ Statistics or related field from a recognized university.
    • Certification in both ITIL Foundation and PRINCE2 or PMP.
    • 3 years technology experience with at least 3 years’ experience in:
      • At least two IT disciplines such as (Project Management, Service Management, Agile Software Delivery, IT Governance, and IT Support in a multitier environment).
      • Leading formal Change Management framework.
    • Experience in Data Analysis & Management Reporting.
    • Exposure to multiple, diverse technologies and processing environments

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    Application Support Engineer

    The Position:

    The role holder will ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, problem-solving skills, and innovation to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the entire KCB Group.

    Key Responsibilities:

    • Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
    • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
    • Conduct research on software systems products to justify recommendations and to support purchasing efforts.
    • Participate in system acquisition process.
    • Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps to provide strategic direction to the business.
    • Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
    • Create and maintain documentation as it relates to system configuration, mapping, and processes.
    • Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

    The Person:

    For the above position, the successful applicant should have the following:

    • University degree from a recognized institution in an IT or related field.
    • Professional qualifications such as MCSE/ MCITP/ LINUX/ UNIX is required.
    • At least 3 years Technology experience with hands on experience in:
      • Computing platforms, operating systems and databases.
      • Application software installation and support.
      • Quality assurance in relation to large & complex computer systems, applications & databases.
    • Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
    • Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
    • Exceptional communication, presentation, and customer relationship skills.

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    Project Governance Analyst

    The Position: 

    Reporting to the Senior Manager Delivery Governance; the role holder will be responsible for planning, executing, and finalizing projects according to strict deadlines, within budget and in adherence to delivery framework. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Project Governance Analyst will also define the project’s objectives and oversee quality control throughout its life cycle.

    Key Responsibilities:

    • Develop full-scale project plans and estimate the resources and participants needed to achieve project goals.
    • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
    • Determine the frequency and content of status reports regarding project milestones, deliverable, dependencies, risks and issues from the project and program team, analyze results and troubleshoot problem areas.
    • Manage the day-to-day project activities and resources, chairs/coordinates the project management team meetings. Manage project execution to ensure adherence to budget, schedule, and scope.
    • Sets and tracks project milestones; manages and accounts for unforeseen delays, realignment of schedules and expectations as needed.
    • Establishes and implements project communication plans for independent projects, develop and deliver progress reports while maintaining an up-to-date projects status updates - publish periodic project updates [at all stages]
    • Schedule and facilitate meetings related to Technology projects.
    • Develop and manage annual budgets for Technology projects.
    • Monitor or track project milestones and deliverables while monitoring the performance on activities of project team members.
    • Perform risk assessments and develop response strategies.
    • Submit project deliverables, ensuring adherence to quality standards.

    The Person:

    For the above position, the successful applicant should meet the following criteria:

    • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
    • ITIL Foundation/ PRINCE II (Practitioner) / Agile PM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM).
    • Have a minimum of 4 years’ experience in Technology with at least 2 years in Project Management.
    • Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.

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    Information Security Specialist (Email & Cloud)

    The Position:

    The Bank’s Group Information Security Department is charged with the responsibility of protecting and safeguarding KCB Group’s information assets.

    The Information Security Specialist (Email and Cloud) is responsible for maintaining the integrity and confidentiality of the organization’s data while in use, in motion and in situ, through preventing, detecting, and resolving security threats to KCB Group email, collaboration, and cloud infrastructures. The holder is also responsible for the deployment, testing and maintenance of security solutions for email, collaboration, and cloud infrastructure.

    Key Responsibilities:

    • Administer, optimize, and support the Bank’s email security solutions, perimeter email security, collaboration security, and cloud-based security solutions in compliance with the Bank’s policies and standards.
    • Collaborate with the Cybersecurity Intelligence and Security Operations Centre (CiSOC) in the continuous monitoring and defence of the Bank’s email, collaboration, and cloud infrastructure for cybersecurity threat indicators, assist to detect, report, and respond to email, collaboration, and cloud security violations/incidents.
    • Appropriately and practically defend the Bank’s cloud deployments, email, and collaboration infrastructure, in accordance with established policies, procedures, guidelines and practices.
    • Develop Email, Collaboration, and Cloud Security Policies and Minimum Configuration Baseline Standards in line with industry best practices and technologies commensurate with risk and regulatory requirements and implementing the same cost effectively.
    • Define, create, and deliver compliance reports and relevant metrics in Email, Collaboration, and Cloud security to senior management, utilizing automation where deemed fit.
    • Provide technical email and cloud security related support to projects from inception through to successful implementation in a bid to ensure that email security and overall cloud security is built in from project inception.
    • Drive the adoption of cloud security solutions, working collaboratively with other Information Security specialists and teams to identify, implement and monitor such security solutions.
    • Conduct continuous audit of email and cloud infrastructure security configuration of all email and cloud infrastructure, including but not limited to Exchange, Email Security Gateways, Azure cloud, and Office 365 tools to provide optimum security, performance, and availability.
    • Provide input into Information Security risk and control self-assessments by leveraging specialized knowledge in email, collaboration, and cloud security.
    • Research on and provide technical email, collaboration, and cloud security expertise in the Group Information Security department.

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in IT/ Computer Science/ Telecommunications/ Engineering (Electrical or Electronic) or related field.
    • Professional Qualifications in CISSP/ CCSP/ Microsoft Security Certification/ Azure Security Engineer/ Microsoft 365 Certified Security Administrator.
    • A minimum of 5 years’ experience in Information Technology; with at least 3 years’ experience in Information Security. 
    • 2 years’ experience in Email and Cloud Security Administration (Secure Email Gateway, Azure Security, Office 365 Security.
    • 2 years’ experience in System/ Database/ Network Administration.
    • Experience in Banking Operations is desired.

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    Head of Supply Chain Management

    The Position:

    The job holder is responsible for providing effective leadership to the supply chain, property management and transport functions in line with the Group’s strategic business objectives. He/she will drive supply chain strategy development and implementation, ensures supply chain, property & transport policies and procedures are developed, implemented, and observed, and coordinates supply chain operations to ensure continuous support of the Groups Operations.

    Key Responsibilities:

    • Strategic leadership and management of all KCB Group Supply Chain, Facilities & Properties as well as outsourced activities e.g. property management, cleaning, transport, archiving etc.
    • Collaborate with COEs to develop and implement an integrated SSC procurement strategy; ensure alignment of processes and activities, ensure external compliance and optimization of the delivery of catalogue services.
    • Collaborate with Business Partners to identify and implement continuous improvements in processes, systems, and procedures; ensure that all activities and the deployment of resources within the SSC are consistent with its mission.
    • Ensure operational costs are in line with relevant budgetary controls; ensure compliance with policy and procedural directives within the SSC and provide management reporting on SSC performance.
    • Lead in the achievement of SLAs and monitor SLA compliance within the SSC area and collaborate with Procurement Business Partners to identify services and activities to support current and future customer needs.
    • Collaborate with Business Partners to identify and implement continuous improvements in processes, systems, and procedures.
    • Manage vendor relationships including outsourced functions such as property, facilities, and transport to ensure efficient service delivery and compliance with SLAs; develop the function's work plan and budget and ensure adherence to set limits and targets.
    • Build, maintain and manage a high performing team by providing leadership, role clarity, training and career development to SSC’s leadership and monitor team performance.
    • Develop facilities and properties maintenance and monitoring plans for managing the high-quality standards and appearance of Banks facilities and properties; manage the supply of Power / Electricity to all Bank facilities/ Premises.
    • Develops and monitors annual facilities operational and capital budget and spending plan in conjunction with Finance; manage all bank leases with a view to achieving efficient spend.

    The Person:

    For the above position, the successful applicant should have the following:

    1. Bachelor’s degree in Procurement, Supply Chain Management, Finance, Economics, or any other Business-related degree.
    2. Master’s degree in Procurement, Supply Chain Management, Finance, Economics, or any other Business Administration qualification preferred.
    3. Relevant professional qualifications and membership – CIPS or KISM.
    4. Minimum 10 years’ experience in managing a shared services environment or the procurement function of a business unit
    5. Minimum 6 years in senior management level
    6. Experience in procurement, supply chain and transport management, outsourcing vendor management and change management projects

    Method of Application

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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