Assistant Front Office Manager at Salt Lick Safari Lodge

Roles and Responsibilities

• Ensures efficient guest and city ledger management while adhering to credit facilities policy.
• Develops and implements yield management policies and controls overbookings, cutoff rates, and noshows.
• Oversees timely production of Front Office reports and recruits suitable staff.
• Implements motivational programs and holds meetings to address staff issues.
• Identifies training needs, facilitates training, and ensures brand standards are consistently applied.
• Recommends staff uniforms and conducts performance appraisals.
• Monitors costs, Frequent Flier program, and acts on EGCC and TripAdvisor feedback.
• Maintains cleanliness, updates equipment, and ensures users are trained on maintenance.
• Coordinates with sales and marketing to maximize revenue and ensures sales tools and collateral are in place.
• Oversees lodge operations with the General Manager, maintains service contracts for assets, and ensures PPM is in place.

Qualification and Experience

• 5 years in front office operation.[minimum]
• Degree/Diploma in hospitality management.
• Proficient in Opera PMS.
• Utilize supervisory skills and motivation to maximize employee productivity and satisfaction.
• Excellent communication, problem solving, guest satisfaction and leadership skills