Assistant Manager, Back Office Supervisor at I&M Bank

Job Purpose:

The role holder will be responsible for overall management of the back-office operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Key Responsibilities:

• Thoroughly verify diverse transactions like EFTs, salary transfers, uploads, RTGS & TTs, etc.
• Serve as second vault custodian, ensuring secure handling of valuables.
• Maintain optimal cash levels, manage ATM operations, and reconcile cash.
• Safely store and reconcile serialized stationery for accurate record-keeping.
• Oversee branch opening, closing, and general management.
• Reconcile branch suspense accounts to ensure accuracy.
• Ensure timely processing of TTs, RTGS, and outward clearing items.
• Manage leave, appraisals, KPIs, and coaching for back-office team.
• Respond to customer queries related to back-office matters.

Work Experience Required:

•  At least two (2) years’ relevant experience in a similar role in a similar sized organization

Competencies:

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals