Assistant Manager - Branch Operations & Compliance at Old Mutual Kenya

Job Description

• Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme
• Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme
• Providing technical advice to branch staff on rating and underwriting of complex risks to ensure safe profitable distribution of risk
• Managing branch underwriting processes like business on boarding, completeness of on boarding documentation, risk surveys and valuations, policy documentation issuance, certificates management, cancellations and refunds, review of underwriting manual.
• Providing technical support and input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
• Review and approval of risk pricing and quote requests coming through branch channels.
• Response to daily operational queries from the branch channel to ensure smooth operation and efficient customer experience within the stipulated turn around times
• Reviewing of underwriting business processes, systems, and standard operating procedures to meet the changing business needs and emerging control environment risks
• Preparation and submission of monthly underwriting returns to IRA
• Preparation and update of all compliance, risks, events, indicators, and actions into the risk management system.
• Auditing and monitoring compliance levels on various compliance issues such underwriting guidelines , documentation, authority matrix, data completeness ,  risk cessioning in the system and compliance with filled and reinsurance rates.
• Enforce and ensure 100% compliance in underwriting department
• Review and approval of policy schedules and documents from the branch channels to ensure accuracy, clarity, and correctness of the same
• Identify process and product training needs of branch staff and organizing relevant trainings to fit such identified gaps
• Coaching and mentoring branch staff on underwriting guidelines, standard operating procedures, and technical product knowledge.

SKILLS & COMPETENCIES

• Sound Technical Underwriting skills
• Intensive and extensive product knowledge
• People Management and overall managerial   skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of  Excel

QUALIFICATIONS ( ACADEMIC, PROFESSIONAL & EXPERIENCE)

Qualifications:

• Degree in insurance, actuarial or business related
• Professional qualification (CII or IIK) or good progress

Experience:

• Minimum 5 years’ experience