Assistant Operations Manager at KCB Bank Kenya

The Position: 

The aim of the role is to ensure that the operations of the company are carried out efficiently. The Assistant Operations Manager will be responsible for ensuring he/she plans, develops, directs and monitors the operations of KCB Investment Bank by ensuring adherence to rules set by regulatory authorities are met, will be the custodian of the company operational processes and procedures and any other operational correspondence.

Key Responsibilities:

• Liaising with the Finance Officer and other stakeholders during preparation of financial statements.  
• Assisting internal and external auditors and inspectors, responding to audit queries, and providing audit information and schedules. All such requested schedules and information must be provided promptly. 
• Ensuring that Fund Managers and Custodians receive their contract notes by email on T, and the hard copies on T+1 and all other processing is done within agreed turnaround times. 
• To ensure all the relevant statutory deductions are remitted to the relevant statutory bodies in a timely manner. 
• To liaise with Administration & IT on disaster recovery plan, testing & certification.  
• To Liaise with Legal department on complaints with legal implications.  
• Ensuring all CDSC functions – immobilization, withdrawals, transfers etc. – are done in a timely manner. 
• Build, improve and maintain effective relationships with industry stakeholders i.e., NSE, CDSC, Custodian Banks, Registrars, Fund Managers, Uganda Stock Exchange, Uganda Registrars and CMA. 
• Ensure seamless communication between customer service and operations. 
• Manage the query resolution process by providing timely responses.

The Person:

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree from a recognized institution.
• A Masters’ Degree, professional qualification, CPA/ACCA, CISI or equivalent will be an added advantage.
• 3 years’ experience in a busy banking operations department or brokerage operations department
• Must demonstrate effective communication skills and exceptional customer service skills. 
• Must be time conscious and have the ability to deliver on agreed time frames. 
• Must have experience in leading a team of co-workers.
• Must have knowledge of investment banking products and the regulatory environment.