Latest Job Openings at KCB Bank Kenya

The Position:

The role holder will provide Specialist Investment advice to clients and relationship managers to meet Clients’ desired investments needs and give feedback to ensure provision of best solution.

Key Responsibilities:

• Investment Advisory: Provide advice on quality of clients existing portfolio based on sound assets allocation principles. Understand client risk appetite, investment preference and return expectation through consultation with Client Advisor and indirect client meeting.
• Market Development: Drive the expansion of the Wealth Business by identifying and developing new areas of growth.  
• Competitor Analysis: Act as sounding board for competitor Investment proposals by providing timely analysis of market and product information. Review client investment portfolios on an annual basis. Educate client on new product ideas.
• Solution Generation: Provision of relevant investment solutions given client needs/objectives. Understand specific client issues, including restrictions to provide optimal solutions by Identifying opportunities/solutions from the wider KCB Bank which benefit the client.
• Management Support: Provide oversight for client servicing staff by establishing standards of high-level performance.
• People Management: Develop and grow a highly functioning Wealth management team with deep capacity to advice and ensure client portfolio growth.
• AML: Ensure that the Anti Money Laundering requirements are strictly adhered to. Take all reasonable steps to verify and identify the customers. Make prompt reports of suspicion transactions using the right internal channels. Raise awareness on Money Laundering prevention by training all staff/attending training sessions. Adhere to the Group and local record retention requirements.
• Transaction Execution: Timely and accurate dealing of Clients’ orders. Track and provide regular feedback on processed transaction/solution to customer. Maintain an adequate control environment and operational procedures to prevent loss from non- adherence to controls.
• Governance: Ensure all general legal and regulatory requirements relating to specific activity are complied with. Ensure all staff within Wealth operates under the highest standards of AML Management and other controls as stipulated by the regulators.

The Person:

For the above position, the successful applicant should have the following:

• Mus have a Business related or equivalent Degree from a recognized institution.  
• Possession of a master’s degree, CPA, CFA, ACCA will be an added advantage. 
• 8 years’ experience in a Wealth Management environment.
• Have experience in doing Business Development and sales at a national level. 
• Possession of strong leadership skills, people and relationship management skills, networking and negotiation skills and team motivation.
• Understanding of Customer financial planning life cycle and Investment Banking Products.

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The Position: 

Reporting to the Managing Director, the role will be responsible for the strategic leadership and Management of the Advisory unit, by offering customer solutions and maximizing shareholder value. This role will carry the responsibility for deal sourcing, deal execution, partnership within group functions, relationship management and market development.

Key Responsibilities:

• Strategic Growth: Work with MD, to originate debt capital markets transactions in Kenya and across the East African region.
• Market Development: Drive the expansion of the investment banking business by identifying and developing new areas of growth.
• Partnership Management: In conjunction with the corporate banking team leverage off the bank’s customer base to originate debt capital markets mandates.
• Develop innovative debt financing structures that are responsive to customers’ needs.
• Excellence execution: Lead and coordinate execution of transactions through all stages from inception to close.
• People Management: Develop and grow a high functioning investment banking team with deep capacity to execute debt capital markets transactions.
• Stakeholder Management: Develop and Manage the relationships with market regulatory authorities and other stakeholders for debt capital markets transactions.
• Compliance: Monitor workflow activities to ensure compliance with regulations, policies and procedures across the sales and business development channels. Ensure procedures, TATs, SLAs and audit items are maintained/ closed within deadlines.

The Person:

For the above position, the successful applicant should have the following:

• Must have an Economics, Business, Accounting Degree or any related or numeracy focused field.
• Possession of a master’s degree, CPA, CFA, ACCA will be an added advantage.
• 8 years’ experience in investment banking and or structured corporate finance with a bias on Financial Modelling, Credit Analysis, Debt/Equity transaction structuring and execution.
• Possession of strong sales and relationship management professional with primary strength in investment, wealth, and portfolio planning.
• Have appreciation and operating knowledge of the industry, market, trends as well as challenges.
• Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
• Sound understanding of statutory and regulatory requirements of corporate governance, business, and banking operations.

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The Position: 

The aim of the role is to ensure that the operations of the company are carried out efficiently. The Assistant Operations Manager will be responsible for ensuring he/she plans, develops, directs and monitors the operations of KCB Investment Bank by ensuring adherence to rules set by regulatory authorities are met, will be the custodian of the company operational processes and procedures and any other operational correspondence.

Key Responsibilities:

• Liaising with the Finance Officer and other stakeholders during preparation of financial statements.  
• Assisting internal and external auditors and inspectors, responding to audit queries, and providing audit information and schedules. All such requested schedules and information must be provided promptly. 
• Ensuring that Fund Managers and Custodians receive their contract notes by email on T, and the hard copies on T+1 and all other processing is done within agreed turnaround times. 
• To ensure all the relevant statutory deductions are remitted to the relevant statutory bodies in a timely manner. 
• To liaise with Administration & IT on disaster recovery plan, testing & certification.  
• To Liaise with Legal department on complaints with legal implications.  
• Ensuring all CDSC functions – immobilization, withdrawals, transfers etc. – are done in a timely manner. 
• Build, improve and maintain effective relationships with industry stakeholders i.e., NSE, CDSC, Custodian Banks, Registrars, Fund Managers, Uganda Stock Exchange, Uganda Registrars and CMA. 
• Ensure seamless communication between customer service and operations. 
• Manage the query resolution process by providing timely responses.

The Person:

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree from a recognized institution.
• A Masters’ Degree, professional qualification, CPA/ACCA, CISI or equivalent will be an added advantage.
• 3 years’ experience in a busy banking operations department or brokerage operations department
• Must demonstrate effective communication skills and exceptional customer service skills. 
• Must be time conscious and have the ability to deliver on agreed time frames. 
• Must have experience in leading a team of co-workers.
• Must have knowledge of investment banking products and the regulatory environment.

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The Position: 

The aim of the role is to ensure that there is accurate and timely execution of equities and fixed income trades in listed securities for retail, high net worth and institutional clients, while ensuring compliance to CDSC, CMA & NSE trading regulations. The candidate will work closely with the Sales traders, retail division and Operations team to ensure that clients receive the best possible level of service and execution quality that can be provided by the trading team.

Key Responsibilities:

• Executing trades accurately and timely on listed securities, for retail, high net worth and institutional clients while ensuring compliance to NSE trading regulations.
• Develop and nourish relations with peers from the industry (Brokers, Custodians, CBK, NSE) to boast execution quality and seamless settlement.
• Source bond liquidity for in-house and custodial retail orders to identify and execute at the best price given current market conditions.
• Provide market information flow and advice to sales team and clients on the purchase and sale of various securities. v. Ensuring all orders presented for execution have accurate supporting documentation and provide clients with summarized reports of all their transactions.
• Analyze market conditions to determine the right time to execute transactions, keep abreast of company announcements and anticipate effects on pricing of affected stocks and advise the brokerage team and the client.
• Process post-executed fixed income trades, recon and handle the operation/administrative duties associated with the trades.
• Adhere and comply with internal policies and procedures.
• Ensure compliance with all regulatory authorities as well as internal control functions (audit, risk and compliance)
• Revising all transactions after every session to ensure that all the transactions were executed with the exact amount and prices.
• Solving and escalating errors immediately

The Person:

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree from a recognized institution.
• A Masters’ Degree, professional qualification, CPA/ACCA, CISI or equivalent will be an added advantage.
• 3 years’ work experience in a busy Equity/ Bond trading desk
• Must have NSE ATS Certification and have experience with Bloomberg or Reuters terminals or other trading platforms.
• Ability to effectively communicate in person, via telephone, and/or by email with customers, co-workers and various business contacts in a courteous and professional manner.
• Dynamic and self-starting individual, able to work as part of a team or independently, with strong organizational skills.
• Interest in financial markets, competent and reliable staff that are honest and trustworthy.
• Knowledge of local market structure and regulatory landscape.

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The Position: 

The Cybersecurity Specialist (Endpoint Security) is responsible for the protection and security of KCB Group enterprise endpoints including servers, user workstations, laptops, mobile devices, and other specialized endpoints. The individual will be responsible for the design, deployment, testing, maintenance, and administration of endpoint protection solutions for KCB Group. The individual is also responsible for the defining, implementing, maintaining, and continued development of Endpoint Security standards, practices, toolsets, and roadmap.

Key Responsibilities:

• Implementation and administration of the Group’s endpoint security solutions such as endpoint detection and response tools, full disk encryption tools and processes in line with the Group’s endpoint protection policies.
• Act as the lead subject matter expert and point of reference to all KCB Group subsidiaries to effectively deploy and manage endpoint detection and response tools on all endpoints including BYOD (Bring Your Own Device) endpoints.
• Define and maintain service level agreements (SLA) and operational level agreements (OLA) for the support of deployed endpoint security solutions across KCB Group.
• Provide technical support in the design and implementation of endpoint security solutions in projects from inception through to successful implementation in a bid to ensure compliance to set endpoint security and protection standards.
• Assess the sufficiency of and recommend improvements to policies, standards, and procedures relative to endpoint security and protection best practices.
• Define, create, and deliver periodic compliance reports and relevant protection metrics to Management, as well as resolve identified compliance failures through technology or process-based solutions.
• Actively contribute to the Group’s incident management process by responding to and recovering from detected endpoint security incidents.
• Assist to define & maintain endpoint minimum security baselines, data security standards, enforce OS hardening and provide visibility of adherence to senior management.
• Contribute to Cybersecurity risk and controls self-assessments by leveraging specialized knowledge in endpoint security and protection.
• Conduct research and development on new areas in endpoint security and protection and perform knowledge sharing with the Cyber Security team across KCB Group.

The Person:

For the above position, the successful applicant should have the following: -

• University Degree B.Sc. Information Technology / Computer Science / Cybersecurity / Engineering (Electrical, Electronic) or related field.
• Information security certification such as CISA, CISSP, or Security+
• 5 years’ experience in Technology.
• 2 years’ experience in Cybersecurity.
• 1 year experience in Endpoint Security Administration / Management

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The Position: 

The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branches based and Digital IMTs).

• To maintain an efficient ATM System.
• To deliver quality service to both internal and external customers and provide high system availability of systems at all times.
• To provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the ATM system with payment associations (VISA & MASTERCARD).

Key Responsibilities:

• T ATM Support to HQ and subsidiaries (Uganda, Kenya, Tanzania, Rwanda).
• Installing, testing, and configuring new ATMs, peripheral equipment, and software
• Developing and documenting user manual for Level1 I.T ATM Support.
• Managing and supporting the ATM Systems to ensure stability and availability.
• Providing reports to management on ATM operations (Uptime/downtime, Resolution time etc.)
• Development of ATM Scenarios and work with vendors in additional customizations
• ATM Administration and configuration Support and 3rd Party Integrations.
• Plan and Enforce ATM schedules and controls to ensure timely delivery compliance and mandates.
• Maintain & review the ATM Software packages and Kernel parameters.
• Ensure 24*7 availability of the ATM systems as required by users.
• Perform ATM System upgrades and apply system patches promptly received from system vendors.
• Enforcing Compliance to CBK and Card Associations standards i.e., Visa & MasterCard.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continual Service Improvement by recommending and implementing upgrades or changes to the ATM system for increased performance, security, or business benefits.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s Degree IT/Computer Science or related.
• 4 years’ experience in Technology/General Banking.
• 3 years’ experience in Card & ATM Services/ Operations.
• 1 year Banking experience.
• 1 year IT Projects.

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The Position: 

Reporting to the Senior Manager, Savings and Lending Product Management, the role holder is responsible for management and driving growth of the bank’s Digital Business Lending products portfolio as well as supporting execution of the bank’s long-term strategy to achieve our vision and impact.

The role holder is responsible for defining the strategy, conducting research, generating product requirements, determining specifications, and driving uptake and growth of our lending portfolio to MSMEs and businesses.

Key Responsibilities:

• Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.
• Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.
• Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.
• Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
• Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
• Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation and launch.
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

The Person:

For the above position, the successful applicant should have the following:

• A Bachelor’s degree preferably in Business, Computer Science; Technology or related field.
• Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices (Added Advantage)
• At least five years in managerial experience in leading digital product development and managing teams.
• At least five years relevant work experience with specific experience in:
  • Digital Product development and management.
  • Customer journey mapping and user testing
  • Delivery of mobile financial products and services in a high growth environment
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management.
  • Mobile Money or Payments or Lending Platform Support.
  • Credit Analysis & Lending

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The Position: 

The role holder will be responsible for making new and changed services and features available for use by defining a standardized process for planning, building, and testing the release, scheduling the release, pushing the release, deploying the release, providing early life support and closure of releases.

Key Responsibilities:

• Define the standard process for planning, testing, scheduling, and deploying the releases.
• Own the responsibility of preparing a Release Plan. Coordinates with Change Management team, Build team and other key stakeholders regarding the same.
• Assign and track release activities with various teams.
• Packaging, controlling, and integrating the release components as per the dependencies identified. 
• Coordinate the release schedule and resources required both internally and from third parties.
• Coordinate with the Build team to build the release and produce the build document, which will contain.
• Build, installation and test plans, procedures, and scripts.
• Monitoring and quality assurance of the release.
• Processes and procedures for distributing, deploying, and installing the release into the target environment.
• Release unit roll-back procedures.
• Change remediation steps in case of release failure.
• Ensure that all mandatory tests are conducted, and all tests are successful as per the success criteria before a release can be flagged off to production.
• Obtain the approvals for downtime-related information wherever necessary in advance and ensure that communications are send out to all stakeholders as per the release plan.
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
• Lead the Go-Live activities to deploy the releases successfully.

The Person 

For the above position, the successful applicant should have the following:

• Bachelor's degree in IT/Engineering.
• Professional qualification in ITIL Foundation and Project Management.
• At least 5 years’ experience in release management in a large environment working multiple systems, with at least 4 years’ experience in application support, and at least 3 years supervisory experience and IT service processes management, and 2 years’ experience in project management.