Balloon Safari Camp Manager at Kilimanjaro Balloon Safaris

Purpose of the Position

The Camp Manager is responsible for effective management of the overall Camp.

Key Accountabilities

Typical duties included are, but not limited to:

Duties and Responsibilities

• Ensure the management of all employees at the camp, including daily oversight, disciplinary issues, off duty roster and approvals, payment of medical reimbursements and implementation of Human Resource (HR) documentation and requirements,
• Guest Experience and Hosting of all visitors to the camp according to the camp character of managing a balance between privacy/space and a warm down-to-earth hosting by management,
• Ensuring guests receive personal attention and specific special requests are taken care of within reason,
• Security and safety of all guests, staff and assets of the camp is a priority,
• Controls, orders and stock keeping of all consumables, equipment, fuel and linen with development and use of appropriate systems to ensure there is no opportunity for theft or wastage,
• Environmental responsibility for the operations of the camp in lines with our ethos, advertising and conservancy guidelines. This includes responsible community relations, eco-friendly disposal of waste and respect for the surrounding wildlife, plants and greater eco-system,
• Cleanliness, housekeeping and laundry oversight, including checks and training to ensure the highest standards of cleanliness, hygiene, service and attention to detail,
• Ensure excellent maintenance of all camp assets and equipment including housing, furniture, plumbing, solar system, electricals and ongoing vehicle maintenance, repairs, and schedule,
• Oversee camp improvements and beautification through suggestion and implementation of appropriate landscaping, additional decor and other developments within budget and guidance of management,
• Communication and relationship management (as required) with conservancy representatives, community representatives and local government officials,
• Development and Implementation of local sales efforts targeted at Guests staying at local Camps and Lodges.

Flight Operations

Extensive involvement with the Flight Operations team, and involvement with KCAA Regulatory requirements, and daily implementation meeting Quality Systems, through the SOPs daily, monthly annually.

Required Knowledge, Skills and Experience

• Minimum 5-years of camp or lodge management experience,
• A background in Aviation Operations and/or Management is an added benefit,
• Excellent customer service and an ability to build strong relationships,
• Excellent communication, negotiation, computer and analytical skills required.

Education

• Diploma/Degree in management or related aviation/tourism field

Remuneration/Benefits

An attractive package will be offered dependent on skills, experience and qualifications.