Branch Operations Manager at I&M Bank

JOB SUMMARY

To ensure internal controls are adhered to, provide overall leadership and direction for service delivery at the branch, coordinate operations, processes, customer services, physical structure, utilities and general administration of the Branch. To ensure a conducive business environment for staff and customers.

MAJOR DUTIES & RESPONSIBILITIES

• Participate in the development of the Bank’s corporate strategy and act as support to the Branch Manager.
• Co-ordinate and supervise all operational units and ensure strict compliance with regulatory standards and policy.
• Supervise the administration of the vault through effective treasury management and maintain cash holdings within the approved limits
• Ensure DORO reviews, transaction errors are timely resolved and are kept within the approved error rate.
• Ensure that the Branch’s Assets and other infrastructural facilities are adequate, functional, safeguarded and able to support the business objectives as well as complement the corporate image/identity
• Ensure that the branch is open and ready to conduct business each day one time and that it’s balanced and out of the system within one hour after closing time.
• Conduct regular reviews of branch operations in order to ensure that standards are maintained and improved upon.
• Authorise transactions in line with delegated authority while ensuring the due diligence, accuracy and accountability. 
• Ensure branch commissions and fees are recovered in line with the relevant tariff guide.
• Ensure prompt settlement of all rates and dues related to the branch as well as remittance of all relevant taxes.
• Ensure proper and accurate maintenance of mandatory registers and files.
• Ensure safe custody and confidentiality of branch records and securities from unauthorized agents by enforcing strict access to rights and back office.
• Carryout review of General Ledger and submit bank report to Head Office on timely basis and without outstanding items for more than 3 working days.
• Ensure adherence to the risk management framework in identifying, controlling, and monitoring and report risk.
• Co-ordinate activities to ensure that current operations, practices and processes are in alignment with the best practices.
• Ensure ATM uptime is maintained at 95% and reconciliations are up to date.
• Being obsessive about excellent service through ensuring customer service culture amongst staff and fully embedding customer centric propositions.
• Define performance goals for teams and monitors/evaluates achievement of such goals on a regular basis.

Minimum Education Qualification:

• First degree or its equivalent in any relevant discipline
• A post graduate or professional qualification will be an added advantage

Work Experience

• Minimum of 4  years cognate experience, of which at least 2 (two) years must have been spent in a supervisory capacity

Required Competencies (Knowledge, Skills & Abilities)

• Possess excellent interpersonal skills
• Knowledge of I& M Bank Uganda ’s product and service offerings
• Ability to communicate clearly and within context
• Demonstrate an understanding of basic electronic banking trends and developments
• Receptive to alternative views, open minded, flexible and adaptable
• Knowledge of basic products and services of the Bank as well as those of competitors
• Possess understanding of key financial indicators/measures for the industry
• Highly Customer Centric
• Has intimate knowledge of the customer’s needs