Brandshop Intern at Britam

Job Purpose:

• The Brand Shop Intern will support the day-to-day operations of the Brand Shop by assisting in merchandise sales, inventory management, stock coordination, customer service, and dispatch activities. The role holder will help ensure the shop operates efficiently, maintains accurate inventory records, and delivers excellent customer experience while supporting brand visibility through branded merchandise management and working well alongside the Brandshop Associate. 

Key Responsibilities:

• Support the receipt, QC inspection, and reconciliation of incoming merchandise against purchase orders and delivery notes and ensure proper record keeping.  
• Assist in maintaining accurate inventory records, including stock levels, items sold, and surplus stock.  
• Flag damaged, missing, or incorrectly supplied items to for resolution.  
• Help the Brandshop Associate to maintain optimal stock levels to minimize overstocking, wastage and stockouts.  
• Assist in stock-taking exercises and reconciliation of physical stock against system records.  
• Support the timely coordination and dispatch of branded merchandise to branches and other departments.  
• Provide excellent customer service by assisting customers with merchandise selection and packaging processes.  
• Support the implementation of sales promotions, discounts, and other Brand Shop initiatives.  
• Ensure the Brand Shop floor and storage areas remain clean, organized, and visually appealing always.  
• Proper logging of customer orders on Mail Matrix and proper gate pass issuance.  
• Carry out any other duties as assigned from time to time.  

Qualifications and Experience: 

• Bachelor’s Degree or Diploma in Procurement, Supply Chain Management, Marketing, Business Administration, or a related field.  
• Recent graduate or candidate seeking practical experience in retail operations, inventory management, or customer service.  
• Basic understanding of stock control and inventory management processes will be an added advantage.  
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.  
• Familiarity with a POS system / KRA iTax System is an added advantage.