Business Continuity Planning Manager at NCBA Group

Job Purpose Statement

The purpose of this role is to create and sustain a cohesive culture and approach to Business Continuity Management that gives assurance on the Bank’s and its subsidiaries ability to adapt, recover or mitigate the impact of significant incidents on its business, customers, employees, shareholders and other stakeholders. The Business Continuity Manager is responsible for developing, maintaining and testing the bank's business continuity program. The manager will support all business plan
activities necessary to enable the bank and its in-country subsidiaries to manage incident as well as meet regulatory compliance requirements for Business Continuity
Management.

Key Accountabilities (Duties and Responsibilities)

Output Internal business processes 65% 

• An alive BCM program for the country that is in line with regulatory requirements and best practices
• Develop and manage Business ContinuityManagement program. Ensure appropriate BCMcapability, including Technology services is put inplace to support the business continuity requirements.
• Ensure all Business units in the Bank have documented Business Continuity Plans (BCPs) and Business Impact Analysis (BIAs)
• Annual and periodical review of Business Continuity Plans(BCP) and Business Impact Assessments(BIA)
• Ensure annual Business Impact Analysis and Risk Assessments are carried out for all business units, that include IT systems, building facilities, personnel and supply chain in line with the BCM Policy, CBK Prudential Guidelines and international best
• practice.
• Oversee BCM development projects across the Country.
• Identification, review and reporting on gaps in thecontinuity operations, resources and capabilities
• Review and report compliance with BCM regulations for countries/jurisdictions in which the bank operates.

Customer 10% 

• Drive customer satisfaction through giving assurance of business continuity plans that have been put in place to support business SLA’s and proving prompt feedback on internal customer queries.

Financial 10% 

• Cost management within the business unit 

Technical Competencies

• Familiarity with fundamental IT concepts, infrastructure & data center technologies
• Thorough knowledge of Banking operations
• Good knowledge of CBK Prudential Guidelines
• Experience in Business Continuity Planning and Disaster recovery
• Performance Management to optimize own productivity.
• Technical skills to effectively perform and/or guide performance of Business Continuity management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge and experience in modern Business Continuity management practices to initiate and implement tactical changes to support business performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or
• benchmarks.
• Project Management Skills
• Risk Management skills 

Behavioural Competencies

• Proactive and Self-driven
• Team-Player
• Excellent communication and organizational skills.
• Ability to work in an agile environment
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance

Ideal Job Specifications

• University Degree in a relevant field– Upper second or GPA 3.0.
• BCM certification
• At least 3 years’ experience in a similar role
• Practical Knowledge of CBK guidelines on BCM and best practice standards
• At least 5 years banking or financial markets experience with exposure in Banking operations
• BCM Certification would be an added advantage.
• Learning and growth 10% 
• Promoting business continuity awareness and Training.
• Developing BCM program capacity to support business recovery. 

Closing on: Apr 10, 2022