Business Service Team Supervisor/Leader at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
• Identifying and referring insurance risks that require reinsurance arrangements ;
• Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Addressing reconciliation issues in liaison with the finance department;
• Responding to internal and external audit queries and implementation of recommendations;
• Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
• Complying with statutory, regulatory and internal control processes at the business units;
• Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
• Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
• Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with other departments;
• Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Leadership skills 
• Teamwork skills
• Interpersonal and  Communication skills
• Analytical skills

PROFESSIONAL QUALIFICATIONS

• ACII/Diploma in Insurance

EXPERIENCE

• At least 6 years relevant experience