Business Support Assistant (Administration)SC-5,RBN at World Food Programme (WFP)

JOB PURPOSE:

• To deliver a wide range of administration processes and activities for a specific professional area of work, to facilitate effective service delivery.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Support the provision of travel and protocol related services, etc., maintaining information, to contribute to the provision of a safe and comfortable working environment.
• Follow on requests for travel that have been submitted by Business Support Assistants (BSA) within RBN, to ensure they conform to WFP standards and procedures.
• Follow with COs on Oversight outstanding recommendations and support required
• Follow on field support requests that come from COs, and communicate to the correct focal point in RBN for action
• Collate and process information including dissemination to support the production of standard documents and reports for the unit, to enable decision-making and the effective management of resources.
• Manage and maintain paper and electronic records within the area of responsibility in accordance with established procedures, to ensure swift and easy data access as required.
• Undertake research and perform basic analyses of data, to contribute to the provision of accurate information and effective management of resources.
• Be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.
• Provide inputs to routine methods and practices in own area of work, to support the continuous improvement of services provided
• Other as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable

Experience:

• Has demonstrated an ability to perform all routine administrative activities in line with WFPs operating standards through day-to-day work
• Has supported in providing ad-hoc guidance to new staff members
• Has Knowledge of working with Travel and Protocol.

Languages:

• Fluency (level C) in English language