Call Center Representative at Oasis Healthcare

Key Responsibilities

• Manage inbound and outbound calls
• Obtain client information by answering telephone calls.
• Follow communication scripts when handling different topics on the phone.
• Inform clients by explaining procedures, answering questions and providing information.
• Document all call information according to the acceptable standards.
• Make follow up calls to check on the status of discharged clients.
• Manage and resolve customer complaints as necessary.
• Process booking and rescheduling requests.
• Providing customers with the organization’s services information.
• Update job knowledge by keeping abreast with the new services.
• Any other duty as may be assigned.

Job Requirements

• Degree or Diploma in Public Relations, Communication or any other relevant field.
• Fluent in both English and Swahili
• Proficiency in Microsoft Office Suite
• A t least one years’ experience in the same role