Call Centre Operator at Peoplelink Consultants Ltd

RESPONSIBILITIES

• Complete the tasks assigned by HQ on time, such as reports, meetings, etc.
• Friendly and enthusiastic answering customer calls, and regular customer phone call visits.
• Answer inbound phone calls from current and prospective customers
• Place outbound phone calls to current customers to solicit feedback and provide support
• Address customer questions and concerns to ensure satisfactory issue resolution
• Communicate openly and honestly with customers
• Build, manage, and maintain strong, positive customer relationships
• Follow existing Customer Care processes and escalate customer queries and issues to management, as appropriate

REQUIREMENTS

• Strong phone contact handling and active listening skills
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Familiarity with customer management systems (Zendesk) preferred
• Ability to multitask, prioritize, and manage time effectively
• Results orientation and comfort in a performance-driven work environment
• Positive, upbeat attitude ready to support vivo customers and agents
• Proficiency in English and Swahili