Capability & Skills Lead at Safaricom Kenya

Job Description

Reporting to the COE Lead, Capability and Skills the Capability & Skills Lead will be responsible for shaping a future-ready workforce by driving strategic learning, upskilling, and reskilling initiatives. You will partner with business leaders to align capability development with organizational priorities, embed a culture of continuous learning, and deliver measurable impact at scale.

Responsibilities

Key accountabilities and decision ownership

•  Health and Safety

  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Champion and uphold the company’s Code of Conduct, policies, and procedures—demonstrating integrity, accountability, and ethical leadership in all actions.
• Ensure full compliance with Health, Safety, and Wellbeing standards, embedding these principles into all learning and capability initiatives.
• Partner with business leaders to identify and close critical skill gaps through targeted learning and development plans.
• Drive a culture of continuous learning, with a strong focus on upskilling and reskilling for current and emerging roles.
• Design intuitive, learner-centric experiences using modern learning models, tools, and technologies to build future-ready capabilities.
• Apply expertise in learning design and digital learning technologies to create scalable, blended learning pathways.
• Continuously research and integrate best practices to innovate learning approaches and experiment with emerging technologies and methodologies.
• Demonstrate and build advanced facilitation capabilities across the organization to enhance learning delivery and engagement.
• Leverage innovative learning technologies to embed a strong learning culture and enable capability transformation at scale.
• Collaborate with internal stakeholders and external partners to deliver skill transformation programs aligned to business strategy.
• Establish and track baseline metrics to evaluate the business impact of learning interventions and behavioural change.
• Co-create and implement learning solutions with communities of practice, subject matter experts, and third-party providers.
• Influence and align stakeholders across the business and broader ecosystem to embed a learning culture that fuels growth and innovation.
• Design and own learning standards, frameworks, and policies, ensuring consistency, quality, and alignment with strategic goals.
• Define and maintain career pathway frameworks that empower employees to navigate and grow their careers.
• Use data and learner insights to continuously improve the learner experience and inform decision-making.
• Lead learning campaigns and engagement initiatives that inspire curiosity, growth, and a sense of ownership among employees.
• Establish and embed a coaching culture, including standards, accreditation, and the development of internal coaching faculties.
• Collaborate with the COE Lead, Capability & Skills to design and implement leadership, performance, and talent development initiatives that address capability and knowledge gaps.

Core competencies, knowledge, behavior and experience

• Capability and skills need assessment.
• Creating learning experiences.
• Competency and contribution models.
• Capability and skills tools and technology.
• Learning impact assessment and ROI.
• Analytics and reporting.
• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Demonstrates a passion for creating a learning organization.

Business and Customer Skills

• Driven and result-oriented “doer”.
• Skilled communicator and coach.
• Able to persuade and influence diverse stakeholders.
• Business Acumen.
• Owns customer expectations and results.

Mindset and Behaviors

• Is non-hierarchical and collaborative, has transparency and trust in teams.
• Critical thinker, has ability to find new solutions.
• Willingness to "roll up one's sleeves," work and study outside of one’s comfort zone and encourage the team toward such behavior.
• Creates a culture of innovation based on experimenting and data-driven decision making.
• Owns one career development and seeks feedback.
• Embraces change and believes in Agile values and principles.
• Catalyst — engage hearts and minds to unleash full potential of employees, customers, partners and other stakeholders.

Qualifications

Must have technical / professional qualifications:

• Bachelor’s Degree and Higher National Diploma in HRM.
• 5yrs relevant experience in HR management, with specialization in learning and development.
• Extensive experience in leading and executing end to end learning and development process.
• Experience in Coaching and building Line manager capability in performance / productivity management and development.
• Good stakeholder management experience.