Cluster Human Resources (HR) Director-Hotels Background Only at Little Kitchen Help Ltd

The Cluster HR Director is a senior leadership role responsible for overseeing and driving the human resources function for a portfolio of 4-5 hotels across multiple regions. Based in Kenya, this role involves managing HR strategy, policies, and operations, ensuring alignment with organizational objectives, compliance with local labour laws, and fostering a culture of excellence. The incumbent will work closely with hotel General Managers and HR teams to attract, develop, and retain top talent, ensuring a thriving workplace environment.

Key Responsibilities

Strategic HR Leadership

• Develop and implement HR strategies aligned with the organization's goals and the unique needs of the hotel cluster.
• Provide strategic guidance to hotel General Managers and HR teams to support business objectives.
• Oversee workforce planning, talent acquisition, and succession planning to meet operational and future needs.

Talent Management & Development

• Drive initiatives to attract, develop, and retain high-performing employees across the cluster.
• Implement and oversee training programs, leadership development initiatives, and career progression plans.
• Foster a culture of continuous learning and professional growth.

Employee Engagement & Culture

• Champion a positive work culture by promoting diversity, equity, and inclusion.
• Develop and execute employee engagement programs to enhance satisfaction and retention.
• Act as a trusted advisor to leadership and employees, providing guidance on employee relations matters.

HR Operations & Compliance

• Ensure compliance with Kenyan labour laws, regulations, and international HR best practices across all managed properties.
• Standardize and oversee HR policies, procedures, and systems across the cluster.
• Conduct regular audits to ensure compliance and consistency in HR operations.

Compensation & Benefits

• Manage cluster-level compensation strategies, ensuring competitive and equitable pay structures.
• Oversee benefits administration, including negotiations with providers and ensuring employee satisfaction with offerings.
• Monitor and analyse compensation trends to maintain market competitiveness.

Performance Management

• Oversee the performance management process, ensuring regular reviews and constructive feedback mechanisms.
• Provide training and support to managers to effectively implement performance improvement plans.
• Align individual and team performance objectives with organizational goals.

HR Metrics & Reporting

• Develop and track key HR metrics to measure the effectiveness of HR initiatives and strategies.
• Prepare and present HR reports to senior leadership, offering insights and recommendations.
• Leverage HR data to make informed, strategic decisions.

Collaboration & Stakeholder Engagement

• Act as the HR point of contact between the corporate office, hotel General Managers, and regional HR teams.
• Build strong relationships with internal and external stakeholders, including legal advisors, recruitment agencies, and training institutions.
• Represent the organization in labour-related forums and negotiations.

Qualifications & ExperienceEducation

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Master’s degree or professional certification (e.g., CHRP, SHRM, CIPD) is highly desirable.

Experience

• Minimum 8-10 years of progressive HR management experience, with at least 3-5 years in a cluster or regional HR leadership role.
• Proven experience managing HR functions for a portfolio of 4-5 hotels or similar hospitality settings.
• Comprehensive knowledge of Kenyan labour laws and regulations.
• Experience in the hospitality industry is mandatory.