Country Manager at Stratostaff

PROFILE INTRODUCTION

Our client, a leading player in the financial technology (FinTech) and payment processing industry, specializes in delivering technology-enabled payment solutions as a service to both merchants and financial institutions across the Middle East and Africa. They seek to onboard a dynamic and experienced Country Manager to lead operations in Kenya. The successful candidate will be responsible for driving growth, fostering strong teams, and achieving organizational objectives within the country.

Roles & Responsibilities:

• Financial Leadership: Assume full P&L responsibility for Kenya, ensuring cost and revenue targets are met.
• Strategic Planning: Develop comprehensive business plans for Kenya, setting ambitious targets and executing strategies to achieve them.
• Market Development & Expansion: Identify sales leads, expand into new markets, and present the organization's profile and services to potential clients. Lead the recruitment of top-tier talent to realize growth opportunities.
• Team Motivation and Leadership: Cultivate a high-performance culture by effectively motivating and supporting team members, showcasing strong leadership skills, and ensuring alignment with strategic objectives.
• Stakeholder Engagement: Maintain strong relationships with regulators, governmental bodies, and other key stakeholders through transparent communication.
• Client Engagement: Collaborate with the Sales Support team to deliver tailored proposals and negotiate terms with clients.
• Value-Added Services: Identify opportunities to provide value-added services to existing and potential clients.
• Client Satisfaction: Ensure client satisfaction with product delivery and address any issues or concerns in coordination with the operations department.
• Sales Excellence: Equip teams to conduct effective sales calls and successfully close deals. Identify opportunities for cross-selling and up-selling to enhance client relationships.
• Relationship Management: Build and maintain strong working relationships with internal teams and external stakeholders. Foster lasting customer relationships to ensure the highest level of service.
• Problem Resolution: Proactively address and resolve any issues or complaints raised by clients related to project execution, demonstrating a commitment to client satisfaction.

KEY COMPETENCIES:

•  Strategic Orientation
•  Financial Acumen
•  Commercial Acumen
•  Customer Focus
•  Stakeholder & Relationship Management
•  Team Leadership & Management

MINIMUM REQUIREMENTS:

•  Master's degree preferred, or a Bachelor's degree from a recognized university.
•  A minimum of 10 years of extensive experience in Digital/Transactional Banking, Retail Banking, or Cards’ Business, showcasing a robust commercial background, with a proven track record of at least 6 years in senior management roles.
•  Demonstrate in-depth knowledge of various aspects of the payments industry, showcasing a clear line of sight to the dynamic landscape of the payments sector.
•  Strong understanding of third-party processing service provision or equivalent.
•  Exceptional analytical and problem-solving skills.
•  Outstanding relationship management, presentation, communication, and negotiation skills
•  Proven ability to facilitate critical decisions and handle complex issues.
•  Cultural awareness and the ability to thrive in a diverse environment.