Customer Care Agent-Emergency Line at Mogo Finance

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Responsibilities

• Attending to all incoming calls to the emergency line promptly.
• Resolving daily customer complaints, providing appropriate solutions and follows up to ensure timely feedback is given
• Identifying  and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
• Escalating issues through the appropriate channels
• Any other duty that may be assigned

NB/ The job requires manning the emergency line hence working hours will be from 7:00am-7:00pm with a flexible weekly schedule

Requirements

• At least 1 year experience as a Customer Care Agent
• Degree/ Diploma in public relations or a Business related course
• Fluent in English and Swahili
• Excellent customer service skills
• Excellent communication and collaboration skills
• Loyalty and integrity

We offer

• Competitive salary and monthly performance bonus
• Friendly and dynamic work environment
• Great opportunity to participate in building up business
• No bureaucracy
• Support from a professional international team
• Opportunity for personal development