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  • Posted: Dec 3, 2021
    Deadline: Not specified
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  • We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

    We have more than 6 years’ experience providing fin...
    Read more about this company

     

    Customer Care Agent-Emergency Line

    Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

    Responsibilities

    • Attending to all incoming calls to the emergency line promptly.
    • Resolving daily customer complaints, providing appropriate solutions and follows up to ensure timely feedback is given
    • Identifying  and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
    • Escalating issues through the appropriate channels
    • Any other duty that may be assigned

    NB/ The job requires manning the emergency line hence working hours will be from 7:00am-7:00pm with a flexible weekly schedule

    Requirements

    • At least 1 year experience as a Customer Care Agent
    • Degree/ Diploma in public relations or a Business related course
    • Fluent in English and Swahili
    • Excellent customer service skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    We offer

    • Competitive salary and monthly performance bonus
    • Friendly and dynamic work environment
    • Great opportunity to participate in building up business
    • No bureaucracy
    • Support from a professional international team
    • Opportunity for personal development

    Method of Application

    Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

  • Send your application

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