Customer Care Representative - Payments and Chats at M-KOPA Solar

As our Customer Care Representative - Payments and Chats, you will provide exceptional customer support through WhatsApp and other non-voice channels while managing and optimizing payment processes. You'll deliver prompt assistance, maintain accurate data updates, ensure compliance with company policies, and contribute to our positive brand image through professional digital communication.

Expertise

• We are looking for someone with a Diploma in Customer Service or related field and previous experience in customer support or social media engagement. You must have excellent written communication with strong grammar and spelling plus proficiency in WhatsApp Business and related tools.
• Essential skills include fast typing abilities and capacity to handle multiple chats simultaneously, coupled with strong attention to detail and accuracy in data entry. Your ability to resolve complaints with professionalism and empathy will be crucial, along with flexibility and adaptability to new tools, processes, and evolving customer