Customer Product Advisors - Bancassurance General Business at NCBA Group

Job Purpose Statement

To market and sell the Bancassurance products to the internal customers and other suitable prospects through direct approach and referrals. The job function involves implementing of the Bancassurance sales strategy and marketing initiatives aimed at sustaining portfolio growth and achieving sales and income targets. The job includes supporting completion and processing of applications; administration of service delivery by the service providers; and providing customer services to optimize customer satisfaction. The incumbent will also provide product and process training to relevant customer-contact staff in all branches and business units.

Key Accountabilities (Duties and Responsibiities)

• Financial (60%)
  • Achieve individual Income generation target and a quality book
  • Develop clear, aggressive and updated sales pipelines
  • Ensure retention of all businesses within your portfolio
  • Continuously identify and develop new business opportunities
  • Cross-Sell to both bank and non-bank clients to ensure diversification of portfolio
  • In conjunction with the Regional Manager, conduct market research through constant market feedback, and periodically review insurance products
• Internal Business Processes (15%)
  • Support branches achieve at least 90% of the Bancassurance targets. Conduct regular performance reviews with BMs and RMs
  • Ensure adherence to the Intermediary policies and procedures as stipulated in the Insurance Act and CBK guidelines.
  • Ensure overall delivery and quality of the products and service to customers.
  • Ensure quality control in all aspects of processing as stipulated in the procedures and product manuals
• Customer (15%)
  • Deliver high level customer service and client satisfaction.
  • Develop and grow relationships with existing customers.
  • Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the
  • Customization and development of new products/solutions.
     
• Learning and Growth (10%)
  • Ensure that you achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
  • Ensure compliance with the leave policy, block leave and minimum carry over for both self and direct report.
  • Maintain own high performance
  • Own up-to-date and actioned competency assessments and development plans.

Job Specifications

Academic:

• Bachelor’s degree in a business related field, preferable B.Com Accounting, Finance, Actuarial Science and Insurance

Professional:

• Minimum COP requirement

Desired Work Experience

• At least 1years’ experience in Business Development preferably in the insurance industry
   

Job Competencies

Technical Competencies:

• Data Analytical Skills: Proficiency in Microsoft Excel
• Communication & Presentation Skills: Excellent written and verbal communication skills and presentation skills.
• Behavioural Competencies
• Accuracy and organization: Must have a strong attention to detail and a “Get it Right First time” approach. Excellent organizational and time management skills
• Goal driven and results oriented: Enjoys being measured, and judged by performance targets.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in finance sector.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
• Passionate on the job: Staff willing to consistently exceed set objectives within and outside the current responsibilities highlighted in the JD.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.