Customer Quality Follow Up Executive (Nairobi) at Brites Management

Industry: Manufacturing

Department: Quality Control

Salary: Kes 25,000 – 30,000

Job Summary: Our client, a manufacturing company along Mombasa road, Nairobi is looking to hire a Customer Quality –Follow up executive with his key role being to ensure adherence of specifications and quality procedures at all stages are followed in the production process to customer satisfaction.

• Her main duty will be Customer liaison, Customer quality follow-up and Customer site visits

Duties and Responsibilities

• Perform consistency test (Dimensions, wall thickness, section weights, top load etc) on critical products
• Perform consistency test (Dimensions, closing torques) on our injection products and maintain test record.
• Perform consistency test (Dimensions, wall thickness, AA, eccentricity, polarized light, weights etc) on our preform range of products and maintain test record as per customers and internal specifications.
• Collect quality data (wall thickness, section weights, top load, dimensions etc.) of all products Safepak produces and keep data in soft copy. Trials included
• Liaise with QM in maintaining a database of trials, experiments and other Quality records in soft copy.
• Approve daily the process control data on the shop floor
• Maintain a statistical process control SPC monitoring critical process control parameters.(MC humidity,Temps,chiller drier temps,
• Evaluate critical test on spreadsheets for consistency
• Assist in maintaining Quality traceability reports of all machines
• Preform machines
• PET bottles machine
• Injection, machines
• Laboratory house keeping
• Participate actively in audit preparations
• Prepare box packaging tags and approvals
• Conduct internal training, sensitization and evaluation on effectiveness of training on all the packers on quality and safety related issues.
• Participate actively in any technical committees & meetings
• Enforce IMS (ISO 9001;2008,ISO 22000 & ISO 14001:2004)systems procedures on area of work & and assist in enforcing GMP in the production floor
• Perform consistency test (Dimensions, wall thickness, eccentricity, polarized light, weights etc.) on our preform range of products and maintain test records as per our sampling plan & clients specs
• Perform AA analysis on preforms and update Certificates of analysis
• Prepare laboratory standard operating procedures

Key Requirements and Skills

• Excellent communication skills/ customer service skills
• Strong character and very confident
• Good exposure in Quality Assurance/lab technician knowledge
• Exposure in field work & pharmaceutical industry
• Proficient in data analysis, interpretation & presentation
• Degree/Diploma in Food science & Technology/Analytical Chem/Bio Chem/Industrial Chem.
• Good knowledge of MS Office applications
• Team player
• Reliable and Trustworthy