Customer Service & Management Trainer at Big Square Kenya

Minimum Requirements:

• Diploma or Degree in Hospitality Management.
• 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
• Experience in an ISO-certified company is an added advantage.

Responsibilities:

• Design and implement training programs for management and customer service.
• Oversee talent management, ensuring equitable development opportunities.
• Ensure compliance with organizational policies.
• Manage staff productivity.
• Conduct training needs analyses and prepare quarterly reports.