Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard. Our Customer Service Managers do just that – every day, all day. They have the drive to lead, the passion for excellence, and the enthusiasm for team development that we need. They’re not just ready to face the challenges of the day – they’re psyched about it because they know they are a part of everyday life. If you’re looking for change, and you’re ready to make changes; we’re looking for you.
Job Description
This role is responsible for leading and directing all activities related to the Customer Service function of the business to ensure a customer-centric approach is maintained throughout the organization. Must ensure the achievement and maintenance of exceptional service standards, the development and implementation of cross-cutting policies for the resolution of customer queries, the management and control of customer service functions to maximize opportunities and drive growth profitability of various customer segments, as well as influencing the design of new products, procedures, solutions and systems by working closely with the different functions.
Responsibilities
Studies, Knowledge, Skills and Experience:
Why DHL?
DHL has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We value each other's differences while recognizing individual strength. DHL never forget that you make us who we are; we work hard to make sure a career with DHL is as satisfying and successful as it can be. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you would like to be considered for this elite organization, please submit your recent Resume/CV and Cover letter immediately.
Interested and qualified candidates should forward their CV to: human.resources@careers-dhl.com using the position as subject of email.
Build your CV for free. Download in different templates.
Join our happy subscribers