Deputy Lodge Coordinator- Hotel- Masaai Mara at Emerge Egress Consulting

Role Objective 

Our client, a lodge in Amboseli & Maasai Mara, is looking for a Deputy Lodge Coordinator to support in managing a lodge. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.

Core Duties and Responsibilities

• Serve as the main point of contact for guests, welcoming and briefing them upon arrival.
• Handle guest complaints, concerns and special requests efficiently, ensuring personalized experiences.
• Assisting in coordinating special events such as bush dinners, sundowners, and celebrations and other special occasions.
• Supervise and maintain a highlevel of service in F&B, housekeeping, and safari activities.
• Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality.
• Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration).
• Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters).
• Conduct ongoing coaching and \"service excellence\" training in line with company culture.
• Foster a positive and collaborative work environment.
• Drafting daily and monthly operational reports for the Lodge Manager.
• Compliance: Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing.
• Act as a bridge between departments to ensure smooth operations.

Job Specifications and Qualifications

• Degree or Diploma in Hospitality Management or Tourism.
• At least 3 years work experience in a lodge in a supervisory position.
• Proficiency in Microsoft office.
• Knowledge of hotel or lodge management systems is an added advantage.

Key Competencies

• Financial awareness and ability to manage budgets.
• Strong Leadership Skills
• High Emotional Intelligence
• Excellent customer service and guest relations skills.
• Good interpersonal skills.
• Adaptability in a fast-paced lodge environment