Digital & E-Commerce Coordinator at Accor

Job Description

• Manage product listings and promotions across online marketplaces.
• Ensure product information, descriptions, and images are accurate, up-to-date, and optimized for search visibility. 
• Monitor and report on e-commerce sales performance, providing insights and recommendations for growth. 
• Assist in executing digital marketing campaigns, promotions, and content strategies to drive online sales. 
• Support cross-sell and upsell initiatives to enhance customer engagement and maximize revenue. 
• Track advertising and marketing campaign effectiveness across digital platforms. 
• Identify opportunities to streamline processes and improve operational efficiency. 
• Monitor customer reviews and feedback, identifying opportunities for improvement in products or services. 
• Conduct market research to identify trends, customer behavior, and competitive positioning. 
• Manage social media accounts, engage with followers, and respond to inquiries. 

Qualifications

• Bachelor's degree or Diploma in Marketing, E-commerce, Hospitality Management, Business Administration, or a related field.
• Basic understanding of digital marketing and e-commerce concepts.
• Experience with analytics tools (Google Analytics, Google Search Console)
• Knowledge of social media platforms (Instagram, Facebook, LinkedIn) and their advertising tools
• Basic skills in Microsoft Excel, PowerPoint, and Word
• Some exposure to graphic design or photo editing tools (e.g., Canva, Adobe Photoshop) is a plus