Job Openings at Accor

Job Description

• Manage product listings and promotions across online marketplaces.
• Ensure product information, descriptions, and images are accurate, up-to-date, and optimized for search visibility. 
• Monitor and report on e-commerce sales performance, providing insights and recommendations for growth. 
• Assist in executing digital marketing campaigns, promotions, and content strategies to drive online sales. 
• Support cross-sell and upsell initiatives to enhance customer engagement and maximize revenue. 
• Track advertising and marketing campaign effectiveness across digital platforms. 
• Identify opportunities to streamline processes and improve operational efficiency. 
• Monitor customer reviews and feedback, identifying opportunities for improvement in products or services. 
• Conduct market research to identify trends, customer behavior, and competitive positioning. 
• Manage social media accounts, engage with followers, and respond to inquiries. 

Qualifications

• Bachelor's degree or Diploma in Marketing, E-commerce, Hospitality Management, Business Administration, or a related field.
• Basic understanding of digital marketing and e-commerce concepts.
• Experience with analytics tools (Google Analytics, Google Search Console)
• Knowledge of social media platforms (Instagram, Facebook, LinkedIn) and their advertising tools
• Basic skills in Microsoft Excel, PowerPoint, and Word
• Some exposure to graphic design or photo editing tools (e.g., Canva, Adobe Photoshop) is a plus

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• The Executive Chef oversees all culinary operations, ensuring exceptional quality, innovative menu creation, and efficient kitchen management. This role is responsible for managing kitchen staff, maintaining food safety standards, and delivering a memorable dining experience that aligns with the establishment's vision and brand.

Qualifications

Key Responsibilities

Culinary Leadership

• Develop and innovate menus that cater to guest preferences and align with market trends.
• Ensure consistency and quality of all dishes by establishing and maintaining high culinary standards.
• Stay updated on culinary trends and incorporate them into menu offerings where applicable.

Team Management

• Recruit, train, and mentor culinary staff, fostering a positive and productive kitchen environment.
• Conduct performance evaluations, provide feedback, and implement development plans for team members.
• Schedule staff to ensure efficient kitchen operations while managing labor costs.

Operational Excellence

• Oversee food preparation, production, and presentation, ensuring efficiency and attention to detail.
• Monitor inventory levels, manage ordering, and control food costs to meet budget requirements.
• Collaborate with suppliers to ensure the best quality ingredients at competitive prices.
• Ensure compliance with health, safety, and hygiene regulations.

Guest Experience

• Work closely with the Food and Beverage team to create cohesive dining experiences.
• Address guest feedback regarding food quality and service, making improvements as needed.
• Plan and execute special culinary events, promotions, and seasonal offerings.

Financial Management

• Prepare and manage the kitchen’s budget, including forecasting and expense tracking.
• Analyze food cost percentages and implement measures to maintain profitability.
• Drive revenue growth through innovative culinary offerings and strategic pricing.

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Key Responsibilities:

• Process and verify invoices from suppliers and vendors for accuracy and completeness.
• Schedule and prepare payments in accordance with hotel policies.
• Reconcile accounts payable transactions and resolve any discrepancies.
• Record and manage payments received from guests and clients.
• Prepare and issue invoices for services provided by the hotel.
• Monitor outstanding accounts, follow up on overdue payments, and handle collections as necessary.
• Post transactions and maintain accurate financial records in the general ledger.
• Assist with month-end and year-end closing procedures.
• Reconcile ledger accounts and resolve discrepancies.
• Reconcile daily cash and bank transactions.
• Investigate and resolve any discrepancies between bank statements and hotel records.
• Assist in preparing financial statements, reports, and summaries.
• Provide support for financial audits by preparing necessary documentation.
• Monitor and record hotel expenses, ensuring proper documentation and adherence to budgetary guidelines.
• Prepare expense reports and analyze variances as needed.
• Maintain organized records and filing systems for all financial documents.
• Provide administrative support to the finance team, including data entry and report generation.
• Adhere to hotel accounting policies and procedures.
• Ensure compliance with relevant financial regulations and standards.

Qualifications

• Associate’s degree in Accounting, Finance, or a related field; Bachelor’s degree preferred.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Strong analytical skills and attention to detail.
• Effective organizational and time-management abilities.
• Excellent communication skills and the ability to work collaboratively with other departments.

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Job Description

• This role is required to work overnight from 11pm to 7.30am the next day.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
• Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit Day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required.
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
• Supervision of night services including room service, OTS and porter services, ensuring guest arrivals and departures are as efficient as possible.
• Management of the security and safety of both hotel guests and employees
• Be carrying our Night Manager responsibilities in absence of the Night Manager
• Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
• Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.

Qualifications

• Previous experience in Front Office operations or finance at a supervisory level
• Diploma or Degree from a recognized institution in a related field.
• Strong leadership and interpersonal skills.
• High level of integrity and professionalism.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive and results-oriented mindset.

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Job Description

• Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
• Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
• Ensure compliance with health and safety regulations and hotel policies.
• Assist in recruiting, training, and supervising food and beverage staff.
• Schedule staff shifts and manage labour costs effectively.
• Conduct regular performance evaluations and provide feedback to staff members.
• Address guest concerns and complaints promptly and professionally.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Foster a customer-focused environment and encourage staff to exceed guest expectations.
• Assist in preparing and managing the departmental budget.
• Monitor revenue and expenses, identifying opportunities to increase profitability.
• Implement cost control measures to optimize operational efficiency.
• Assist in developing and updating menus in collaboration with the culinary team.
• Ensure compliance with food safety standards and regulations.
• Monitor food quality and presentation to maintain brand standards.
• Coordinate and oversee events, banquets, and special functions.
• Work closely with the sales and catering teams to ensure successful event execution.
• Ensure timely communication and coordination with all departments involved in event planning.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 2-3 years of experience in food and beverage management, preferably in a luxury hotel setting.
• Previous experience in banqueting as a manager or supervisor. 
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office, Opera Systems and other food & beverage management software is required.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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Job Description

• Provide coordination and administrative service for the hotel sales team to assist with revenue generation of the hotel.
• Assist Director of Sales & Marketing in administrative work.
• Maintenance and management of data base.
• Maintain stock of printed materials, supply of corporate gifts and promotional items.
• Assist in the development and implementation of the Hotel sales / marketing plan to ensure all revenue goals will be met and exceeded.
• Handle incoming inquiries of guests on rates, products and coordinate these with sales team.
• Coordinate all familiarization and site inspections as required.
• Maintain filing systems – manual and electronic.
• Perform telemarketing to designated clients and receive clients coming to the hotel for business inquiries.
• Takeover / sell rooms and meeting facilities in the absence of sales team.
• Provide added value to the team by providing strong support both to sales and marketing department.
• Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.
• Maintains professional business confidentiality.
• Work in line with business requirements.

Qualifications

• To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
• To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff, and employees.
• Maintains professional business confidentiality.
• Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
• Flexible to adapt to sudden increase in working hours as per business needs

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Job Description

We are looking for a dynamic Sales Account Manager, within this, the key responsibilities for this position are:

• Ensure that you fully understand the business strategy and positioning of the Hotels brand, and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal up-to-date knowledge on all Hotels product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
• Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current account base, and directing personal sales efforts accordingly.
• Continually review the actual production of each account against the potential for that account, and review suggestions for improvement with department leadership.
• Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
• Achieve personal financial and non-financial performance objectives, working with department leadership to ensure these objectives are met.
• Take responsibility for your own professional development, ensuring that you have the financial literacy, negotiation and face-to-face selling skills needed to successfully do your job.
• Maintain accurate management status reporting on business results, and Team Member action planning.
• Practice effective cost control and adhere to internal procedures for approval of expenditure
• Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
• Drive opportunities to upsell and cross-sell Minor Hotels products
• Ensure that all administration is processed quickly and efficiently.

Qualifications

• Bachelor's degree in marketing or related field
• Pro-active, self motivated, loves challenges
• A minimum of 3 years of relevant work experience in a 5 star Hotel
• Excellent communication skills
• The ability to achieve sales targets and work in a highly pressurized environment
• Passion to lead and a desire to succeed