Director of Operations at Fairmont Hotels & Resorts

What is in it for you:

You will be working with a creative, driven group of professionals in an award-winning hotel. With the global footprint of ACCOR Hotels, you have the opportunity to grow and advance within the company and work with colleagues from all over the world on a regular basis.

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Support the General Manager in the overall management and strategic direction of the hotel.
• Oversee all operational functions of the hotel
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations, and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget.
• Ensure that monthly financial outlooks are on time, on target and accurate
• Ensure full compliance to hotel operating controls and enhance the service quality and delivery to the next level
• Actively involved in the recruitment process of all positions within the hotel
• Follow department policies, procedures and service standards
• Drive Quality, Managers and Green engagement monthly meetings
• Assist in staff planning and the maintenance of productivity levels.
• Follow all safety policies 
• Other duties as assigned

Your experience and skills include:

• Minimum of 10 years hospitality experience with 5 years’ experience at the Executive Committee level
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, always remaining calm and courteous
• Proven record to coordinate multiple departments
• Clear working knowledge of budget planning and execution
• Exceptional interpersonal and guest relation skills
• Proven team-builder with outstanding coaching skills
• Clearly demonstrated ability to be innovative, creative and able to think outside the box
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest-oriented solutions creatively and profitably
• Degree in hospitality management or university equivalent