Ecommerce Manager at Flexi-Personnel

Job Purpose

The Ecommerce Manager will be responsible for driving online sales growth, improving the online customer experience, and managing all aspects of our client’s e-commerce operations. They will play a crucial role in expanding the company’s online presence and achieving its revenue targets.

Key Responsibilities:

Ecommerce Strategy:

• Develop and execute an effective e-commerce strategy that aligns with the overall business goals.
• Identify market trends, competitor activities, and emerging technologies to stay ahead in the industry.

Website Management:

• Oversee the design and functionality of the e-commerce website.
• Ensure the website is user-friendly, responsive, and optimized for search engines (SEO).
• Continuously update and enhance product listings, descriptions, and images.

Inventory and Product Management:

• Manage product listings, including adding new products, updating prices, and maintaining accurate stock levels.
• Collaborate with merchandising and purchasing teams to ensure the availability of a wide range of furniture products.

Customer Experience:

• Enhance the online shopping experience by improving site navigation, product recommendations, and checkout processes.
• Monitor and respond to customer reviews and feedback, addressing any issues promptly

Marketing and Promotion:

• Plan and execute digital marketing campaigns to drive traffic and sales.
• Utilize email marketing, social media, and other online channels to promote furniture collections and special offers.

Analytics and Reporting:

• Analyze website performance, sales data, and customer behavior to make data-driven decisions.
• Provide regular reports on key performance indicators (KPIs) and make recommendations for improvement.

Payment and Security:

• Ensure secure online transactions and maintain compliance with payment industry regulations.
• Implement fraud prevention measures to protect customer information.

Customer Service:

• Coordinate with the customer service team to address customer inquiries, concerns, and returns.
• Ensure that customer service standards are met and maintained.

Collaboration:

• Work closely with cross-functional teams, including marketing, IT, logistics, and finance, to ensure smooth e-commerce operations.
• Collaborate with third-party vendors for web development, hosting, and other technical support.

Education Qualification, Experience, Skills, and Traits

• Bachelor's degree in business, marketing, or a related field (MBA preferred).
• Proven experience in e-commerce management, particularly in the furniture industry.
• Strong understanding of online retail trends, e-commerce platforms, and digital marketing.
• Proficiency in e-commerce software and platforms (e.g., Shopify, Magento, WooCommerce).
• Excellent analytical and problem-solving skills.
• Effective communication and team management skills.
• Familiarity with web analytics tools and SEO best practices.
• Knowledge of digital advertising and social media marketing.
• Understanding of payment processing and online security measures.