Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
Effective implementation and planning of change requests in ENTERPRISE CORE network to ensure no unplanned incidents due to change
Ensure Newly accepted ENTERPRISE CORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
Active participation and resolution of quality related cases
Resolution of all identified issues on NMS within 8 hours from detection
All the ENTERPRISE CORE services are implemented with 100% accuracy on availability targets
Overall ENTERPRISE CORE Network Elements availability and reliability of greater than 99.99% in a year
All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backup
Perform BCP and disaster recovery as per BCP plan and schedule · Adhere to processes and procedures for the ENTERPRISE CORE network
Proactively resolve issues on ENTERPRISE CORE network to ensure 100% network availability.
Remove configuration and power down old legacy equipment to save on space and power
Qualifications
BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
Thorough Knowledge in IP network performance monitoring and optimization tools ·
Communication and interpersonal skills
Trouble shooting and problem-solving skills · Working knowledge of process improvement practices
Certifications in Networking (CCNP,CCIE /HCNP,HCIE certifications or equivalent)
Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
Gmail
Yahoomail