Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising core network elements faults
Solving of core network faults assigned through NOC, as well as incidents escalated from customer facing teams
Providing workable and permanent technical solutions to reduce the downtime and repeat core network failures.
Schedule and manage Preventive Maintenance tasks as per laid down standards.
Track and monitor Network and Service KPIs to ensure delivery as per SLAs.
Track performance of data center Managed Services Providers.
Making configuration changes on Network elements S/W upgrades and provisionnew core network elements and services
Scheduling automated tasks to meet service requirements
Ensuring changes are least disruptive and change objectives are met.
Keeping a log of all changes carried out on site and ensure maintenance and support documentation are collected and properly store at the commissioning of a system.
Carry out Audits and keep records on assets hosted in the data center
Plan, Schedule and Execute business continuity management tests and activities per site.
Continuously monitor high availability mechanism in place to ensure least service disruption
Ensure data center visitors are well informed on safety issues prior to access of facilities
Ensure all data center users adhere to company H&S policy and Champion H&S Committee activities per site
Qualifications
Bachelor’s degree in computer science, IT, Electrical Engineering, Telecommunications or related IT field.
Knowledge in Core Network Systems including IMS, CS, PS and SDM.
Understanding of VoLTE, VoBB, CS and PS interfaces and protocols.
Knowledge in scripting or programming language.
Cloud certification will an added advantage.
CCNA or related certification will be added advantage.
Good report writing skills.
Good communication and collaborative skills.
Strong sense of integrity, responsibility and initiative.
Self-organized, able to prioritize and execute multiple tasks efficiently.
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