Equipment Sales Manager at Spring Valley Coffee

The Role

• As our Equipment Sales Manager, you’ll own the sales and customer experience for Spring Valley Coffee’s commercial coffee equipment business.
• You’ll work with hospitality customers to understand their needs, recommend the right equipment, and take projects from the first conversation through sale, installation, and after-sales support.
• Our portfolio includes La Marzocco, Modbar, Eversys, Mahlkönig, and Marco. You’ll also manage our Equipment Technicians, ensuring our customers receive excellent service before and long after the sale.

What’s In It For You

• Own and grow a specialist equipment business within one of Kenya’s leading specialty coffee companies.
• Work with leading commercial coffee equipment brands.
• Build relationships with hotels, restaurants, cafés, and other hospitality businesses.
• Develop your sales, technical, and customer relationship skills.
• Work alongside a passionate coffee team and stay close to the specialty coffee industry.

Location & Work Structure

• Full-time role based in Nairobi, working with customers and projects across Kenya.
• You will report to the Head of Sales & Marketing.

Role & Responsibilities

• Drive equipment sales and build a strong pipeline of hospitality customers.
• Understand customer needs and recommend the right equipment solutions.
• Lead pitches, demonstrations, quotations, negotiations, and closing.
• Own projects from sale through installation, commissioning, and handover.
• Build strong customer relationships and ensure excellent after-sales support.
• Manage and coordinate the Equipment Technicians and their workload.
• Build strong relationships with equipment suppliers and stay up to date with our equipment portfolio.

Experience & Attributes

• 3–5+ years of B2B sales experience, preferably in hospitality, coffee, commercial equipment, or a technical environment.
• Strong track record of selling technical or commercial solutions.
• Strong understanding of hospitality businesses and their needs.
• Excellent negotiation, presentation, and closing skills.
• Commercially driven, organised, proactive, and strong on follow-through.
• Strong knowledge of commercial coffee equipment is highly preferred.
• Comfortable managing both customers and technical teams.

Our Expectations

• Take ownership from the first customer conversation through to after-sales support.
• Sell solutions, not just products.
• Be proactive in finding opportunities and solving customer problems.
• Keep customers informed and follow through on commitments.
• Represent Spring Valley Coffee and our equipment partners with professionalism and credibility.
• Do The Right Thing, Make Incredible Coffee, Delight Everyone, and stay Constantly Curious.