Field Insight and Operations Support Officer at BURN

About the role

• We’re hiring someone who can turn research plans into real-world execution. This role supports Product Managers by collecting high-quality data, coordinating customer interactions, and keeping field activities organised and on schedule. You’ll blend data research, fieldwork, and light operational planning—perfect for someone who enjoys understanding customers and making things happen on the ground.

Duties and Responsibilities

• Carry out structured data collection in the field and through remote channels.
• Maintain clean, accurate datasets; support basic analysis in Excel or internal tools.
• Pull customer or product information from the internal CRM to support research preparation.
• Locate, contact, and schedule customers for interviews, tests, or field visits.
• Build practical execution plans (e.g., multi-day visit schedules, routing, transport arrangements).
• Support Product Managers with the coordination of multiple concurrent research or pilot activities
• Provide simple operational support: receipts, tracking, logistics, materials readiness.
• Summarise findings into short notes or insights for the product team.

Skills and Experience

• Confidence in collecting data and following structured research processes.
• Digital competence: Excel, basic data handling, comfortable learning internal platforms.
• Strong organisational instincts and ability to plan activities across days or weeks.
• Willingness to speak directly with customers and manage field relationships.
• Practical problem-solving in dynamic field environments.
• Reliability and attention to detail in both logistics and data.