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We believe EVERYONE in the world deserves access to the internet and affordable communications.
Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.
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Mission Statement for the Role:
To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.
Overall Responsibility:
Responsible for quality audit of all Customer wireless installs & Field Support services.
Financial:
Install Cost per Customer; Support Cost per Customer.
People:
Individual Contributor.
Key SMART Results for A-Player
- To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- By the end of Q3 2024
- To have ensured compliance with safety regulations and industry standards during installation and support activities - By the end of Q3 2024
- Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- By the end of Q3 2024
- Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement - By the end of Q3 2024
- Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction - By the end of Q3 2024
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team - By the end of Q3 2024
- Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations - By the end of Q3 2024
Level of Experience Required (Mandatory & Nice to Have)
Must have at least 1 year experience in Wireless installation or related field
Department stage of development where this role sits
Prepare for Scale / Systemization
Key Competencies Criticality (H, M, L)
- At least 2 years experience in Wireless installation or related field- H
- In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations- H
- Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment- M
- Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians- M
- Strong attention to detail and accuracy in maintaining records and preparing reports- M
- Familiarity with different types of cables, connectors, and termination methods- H
- Ability to work independently and as part of a team, following instructions and meeting deadlines- H
- Physical stamina and ability to work in various environments, including outdoor and confined spaces- H
- Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders- M
- Adherence to safety protocols and procedures- H
Mandatory Criteria if Any with no exceptions to hire:
- Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
- Must have at least 1 year experience in Wireless installation or related field
- Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
- Must have a valid driving license with at least 4 years of driving experience
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