Food and Beverage Supervisor - Kenya at Wilderness

PRIMARY PURPOSE

• To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests.

KEY RESPONSIBILITIES:

• Duty allocation and preparing of the staff leave/off schedule.
• A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
• Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
• Eliminate hazard working conditions and practice.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Oversee a clean and tidy dining area including the floor, furniture and fittings.
• Oversee and supervise preparation of tables by setting up linen, silverware and glassware
• Oversee table allocation based on guests inhouse and requests.
• Greet and escort guests to their tables
• Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
• Ensure that the waiters are well informed about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Ensure that the waiters take accurate food and drinks orders
• Ensure that the waiter communicate order details to the Kitchen Staff
• Supervise timely service of food and drink ordered
• Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
• Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
• Provide excellent customer service
• Always strive towards best customer satisfaction
• Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations

POSITION REQUIREMENTS

• A minimum of Food & Beverage Service & Sales course from a reputable college
• Strong leadership & organizational skills
• Problem Solving Skills
• A minimum of two (2) year experience in a similar position.
• Good communication skills both verbal & written. foreign language is an added advantage
• Computer skills

Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.