Front Office Personnel/Receptionist at Dove Nest Lodge

Position Summary:

We are seeking a professional and talented front office personnel to join our team. In this position, you will be responsible for all aspects of our front office operations. Your duties will include checking guests in and out of the hotel, as well as performing administrative tasks such as managing online booking and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

Main Duties and Responsibilities:

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Maintain updated records of bookings and payments
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements

• Bachelor's degree or Diploma in hospitality management or equivalent
• A minimum of 2 years’ experience in similar role in hospitality industry.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Excellent customer service skills.
• Must have flexible hours.