Front Office Supervisor at Accor

Job Description

• Supervise the day-to-day operation in Front Desk.
• Check all colleagues’ grooming and hygiene standards of colleagues
• Constantly apply standard operating procedures in your department.
• Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.
• Adhere to hotel policies and procedure.
• Check the discrepancy report and update manager.
• Do the credit limit check on daily basis for all guest in house.
• Check the GSA colleagues’ transactions during the shift closure.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Qualifications

• Minimum 1-2 years’ experience in a similar role, within an international brand.
• Prior experience working with Opera and other related systems.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.
• Fluency in English; additional languages are a plus.