Job Vacancies at Accor

Job Description

• Operate Maintain, Repairs and does necessary adjustment of the air conditioning and refrigeration equipment such as Chillers, AHUs, FCU’s, Split A/C Units, Window A/C Units, Cold rooms. Coolers, Ice machines, Extract fans and all the HVAC related equipments.
• Coordinate with Fire Fighting contractors on scheduled maintenance and make sure Air –conditioning system responds as per Cause and Effect matrix.
• Ensures of sufficient stock of spare parts for the A/C and Refrigeration related equipments and thoroughly checks the purchase materials for their quality.
• Executes energy saving measures and helps the department to reduce the energy cost.
• Carryout daily checks on Cooling Tower & it’s Make Water, Chillers, Primary & Secondary Pumps, AHU, FAHU, Water Treatment, and major Refrigeration equipments.
• Ensure and all set operating parameters as desired for intended operation.
• Familiarizes himself with total layout of the building and estate regarding safety aspects such as isolation points, etc.
• Performs preventive maintenance work, such as servicing of motors and air-conditioning and refrigerators as per the maintenance schedule and maintains service / history reports.
• Attends to repair and maintenance of refrigeration equipment such as screw / centrifugal type chiller, cooling towers, make water system, walk in chillers, freezers, other commercial industrial refrigeration equipment, window units, split, Blower coil units, Air-handling units and fan coil units etc.
• Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.

Qualifications

• Trade Certificate in R/AC and Refrigeration engineering.
• 3 years of experience in a similar field, Hotel experience is preferred.
• Practical and theoretical skills in Chillers, cold-storage, air-conditioning and electricity.
• Languages: Conversant in English.

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Job Description

• Consistently offers professional, engaging and friendly service.
• Ensures all work follows safe work practices and procedures.
• Responds immediately to all work requests which concern Health and Safety.
• Responds to guest requests promptly in a professional and courteous manner.
• Operates, maintains and repairs all HV/MV related equipment.
• Ensures the optimum performance of all HV/MV related equipment by effectively following the preventive maintenance and the shift readings programs.
• Evaluates and appropriately responds to equipment usage and energy efficiency.
• Completes all work orders with due diligence.
• Has good knowledge of handling Electrical such as motor controllers, electrical circuits, breakers ACB, MCB and laundry and kitchen equipment’s.
• To repair and maintain all hotel electrical equipment’s and keep proper system functions.
• Read and understand basic Electrical drawing.
• To follow energy conservation program.
• To ensure effective communication within the department and with other operational departments in the hotel during shift.

Qualifications

• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Proficient in MV/LV repair and maintenance plus basic knowledge of one other building operations skill set.
• Ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.

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Job Description

• Supervise the day-to-day operation in Front Desk.
• Check all colleagues’ grooming and hygiene standards of colleagues
• Constantly apply standard operating procedures in your department.
• Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.
• Adhere to hotel policies and procedure.
• Check the discrepancy report and update manager.
• Do the credit limit check on daily basis for all guest in house.
• Check the GSA colleagues’ transactions during the shift closure.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Qualifications

• Minimum 1-2 years’ experience in a similar role, within an international brand.
• Prior experience working with Opera and other related systems.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.
• Fluency in English; additional languages are a plus.

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Job Description

• Effectively manage the daily reconciliation of the Hotel’s trading.
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Ensure maximum guest satisfaction as well as the safety and security of the property.
• Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.
• Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Implement training programs for all employees, conduct induction and skills training.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. 
• Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
• Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
• Create and maintain a work environment that consistently reinforces exceptional customer service.
• Carry out additional duties as requested by your manager or their designate.
• Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.

Qualifications

• 4 years experience in Front Office.
• Serviced focused personality is essential.
• Strong interpersonal and problem-solving skills.
• Motivation to work at Night.
• Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
• POS experience is an asset.

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Job Description

• Consistently offer professional, friendly and engaging service. 
• Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. 
• Conduct regular inspections of all guest rooms / Public Areas. 
• Identify training needs and train all Supervisors and Colleagues as required. 
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. 
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly. 
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures. 
• Report necessary maintenance items. 
• Follow all safety and sanitation policies. 
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 
• Follows all policies and procedures ascertained by the hotel. 
• Attend meetings and training sessions as required.
• Any additional duties assigned.

Qualifications

• Previous leadership experience required. 
• Computer literate in Microsoft Window applications an asset. 
• University/College degree in a related discipline an asset. 
• Excellent communication and organizational skills. 
• Strong interpersonal and problem solving abilities. 
• Highly responsible & reliable. 
• Ability to work cohesively as part of a team. 
• Ability to focus attention on guest needs, remaining calm and courteous at all time.