Night Manager at Accor

Job Description

• Effectively manage the daily reconciliation of the Hotel’s trading.
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Ensure maximum guest satisfaction as well as the safety and security of the property.
• Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.
• Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Implement training programs for all employees, conduct induction and skills training.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. 
• Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
• Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
• Create and maintain a work environment that consistently reinforces exceptional customer service.
• Carry out additional duties as requested by your manager or their designate.
• Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.

Qualifications

• 4 years experience in Front Office.
• Serviced focused personality is essential.
• Strong interpersonal and problem-solving skills.
• Motivation to work at Night.
• Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
• POS experience is an asset.