General Manager (4-Star Hotel) at Human Capital Outsourcing Limited

Responsibilities:

• Provide overall leadership in daily hotel operations across branches.   
• Develop and implement strategic business and operational plans to achieve revenue, profitability, and customer satisfaction targets.   
• Ensure compliance with hotel policies, legal, health, and safety standards.   
• Oversee financial performance, including budgeting, forecasting, and cost control.   
• Maintain and improve service standards to enhance guest experiences.   
• Lead, motivate, and develop departmental heads and hotel staff.   
• Build relationships with key stakeholders, including suppliers, clients, and partners.   
• Monitor industry trends to maintain competitiveness in the market.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).   
• Minimum of 10 years’ experience in the hotel industry, with at least 5 years in a senior management role.   
• Strong financial management, leadership, and decision-making skills.   
• Excellent communication and interpersonal abilities.   
• Proven track record in managing multi-branch hotel operations is an added advantage.