Glover Specialist at Glovo

Be a Part Of a Team Where You Will

• Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
• Recruit, train and onboard the entire fleet of Couriers (couriers) in theGlovo cities across the country
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
• Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Be responsible for all documentation and contracts of Couriers in the country
• Be in touch with the fleet of couriers so as to provide support and understand operational issues being faced by the couriers in their line of work
• Take care of procurement, ensuring that all Couriers receive the work kit and are ready to spread the Glovo brand
• Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local and regional Operations Managers on customer support processes and operations
• Improve processes on behalf of Couriers through projects (when necessary)
• Recommend effective strategies for the financial well-being of Glovo.
• Improve processes and policies in support of organizational goals.
• Monitor adherence to rules, regulations, and procedures by Couriers.
• Identify channels to source new leads and potential Couriers through both online and offline mediums
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
• Optimize delivery times and Courier earnings.
• Develop analytical frameworks and models for your city and the region
• Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.
• Ensure service levels are maintained and customer satisfaction achieved.

You Have

• Bachelor’s in Engineering, Economics, Commerce or similar education.
• Computer literacy in MS programs or ERP systems.
• 2 +years of experience in high demanding positions (operations, consulting, investment banking, etc.)
• Analytical skills is a must! You are able to run ad hoc analysis on Excel or any other analysis tool with a view to making decisions about day to day operations in the country!
• Experience in on-demand delivery is a plus
• Open to directions and collaborative work style and commitment to get the job done
• Effective English written and communication skills
• Results oriented, autonomous and efficient
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience Our Glovo Life Benefits

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Life & Work Insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget

What You’ll Find When Working At Glovo

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance