Head of Agricultural Machinery & Equipment Business at Inchcape Kenya LTD

The Head of Agricultural Machinery & Equipment Business leads the strategic, commercial, and operational performance of Inchcape Kenya’s agricultural division, covering sales, marketing, aftersales, OEM relations, and overall business execution. This high-impact role is accountable for driving market growth, financial performance, customer satisfaction, and operational efficiency. It involves close collaboration with local and regional teams, key OEM partners, government officials, and customers to deliver on shared business goals. The role requires frequent in-market presence to strengthen customer relationships, ensure execution excellence, and support Inchcape Africa’s broader strategic objectives.

Job Description:

• Execute business growth plans to secure sustained market leadership and drive sales, revenue, and profit for the agricultural machinery and equipment division.
• Align internal teams with strategic direction and OEM objectives to meet customer needs.
• Foster a culture of innovation to unlock new business opportunities and maximize market potential.
• Deliver key financial and operational KPIs in line with OEM and Inchcape business plans, including sales volume, TOPU, GPU, parts/service GP, PBT, ROS, and CSI.
• Lead the budgeting process, monitor ongoing performance, identify risks, and take corrective action where needed.
• Drive unit volume growth to optimize OEM bonuses and avoid underperformance penalties.
• Maintain strong cost discipline, control overheads, and reinvest savings into business growth.
• Establish a customer-first culture that promotes loyalty, retention, and competitive differentiation.
• Leverage CRM and marketing tools to identify prospects and convert them through effective campaigns.
• Build a strong pipeline of leads through networking, events, and targeted customer engagement.
• Design and implement digital strategies to enhance visibility and customer experience.
• Achieve or exceed customer satisfaction metrics set by Inchcape and OEMs (e.g., NPS, reputation scores).
• Resolve complex or escalated customer issues effectively, balancing commercial interests and customer loyalty.
• Lead by example, consistently reflecting Inchcape’s values and leadership behaviors.
• Communicate business and OEM strategies clearly across all levels of staff.
• Build a high-performance culture focused on accountability, recognition, and results.
• Recruit, retain, and develop top talent, while empowering leaders through coaching and performance management.
• Ensure efficient, cost-effective operations that adhere to OEM and Inchcape process standards.
• Implement and enforce compliance and best practices in sales, aftersales, and operational workflows.
• Promote a culture of quality execution, customer retention, and process consistency.
• Drive a proactive workplace safety culture to ensure an incident-free environment.
• Ensure all staff actively manage risk and adhere to workplace health and safety protocols.
• Enforce travel and security management practices as per Inchcape standards.

Qualifications, Skills & Experience

• Bachelor’s degree (Honors) with a minimum of Second-Class Upper Division.
• Postgraduate qualification or MBA is a desirable advantage.
• Minimum of 15 years’ experience in multinational FMCG, Services, Technology/Engineering, or Automotive sectors in general management, marketing, sales, or aftersales.
• At least 5 years of proven experience leading commercial, sales, or operational functions with full P&L accountability.
• Demonstrated success in growing profitable enterprises or business units.
• Experience designing and executing impactful sales, marketing, customer management, and digitization strategies.
• Experience launching new products, identifying market opportunities, and building or repositioning brands.
• Strong ability to influence across diverse cultures and senior leadership teams.
• Confident decision-making and independent execution in fast-paced, undefined environments.
• Strong interpersonal and stakeholder relationship management skills.
• High integrity and transparency, with a commitment to ethical practices and sound corporate governance.