Head of Business Development - Retail at Britam

Job Purpose:

The job holder will oversee all Retail Business channels and drive growth through all the channels.

Key responsibilities:

• Drive growth of business through all channels direct and intermediated channels. 
• Develop strategies to grow retail business.
• Coordinate with the Business development team retail to grow FA and IFA business.
• Collaborate with BDM Pension Management needed to ensure aligned messaging.
• Collaborate with the portfolio management team growing the customer base.
• Plan and carry out marketing investment products in all regions in collaboration with customer experience department.
• Develop partnerships with external parties to leverage growth in business.
• Collaborate with the Customer experience team to drive client satisfaction and client retention.
• Prepare periodic performance reports. 
• Develop and enhance the different customer affinity groupings.
• Attend product training/portfolio review, to be up to date with the market developments.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• Increase in number of Retail customers as per defined targets.
• Increase in Retail sales to corporate customers.
• Increase in Retail customers of investment products.
• Retention among Retail customers using Investment and Pension products.

Knowledge, experience and qualifications required

• Bachelors’ degree.
• Professional qualification in related studies. 
• 7- 10 years’ experience in investments, insurance or banking; 3-4 of which should be in a managerial capacity.
• Experience in Retail Sales in digital, intermediated channels and Relationship Management.
• Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved. 

Leadership category responsibility framework (Core Competencies):
Change Leaders in Britam need to:

• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice; 
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues; 
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning; 
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration; 
• Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business; 
• Coordinate between functions and divisions to ensure optimization of the value chain and resources; 
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximize shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency; 
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision making across the business.