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  • Posted: Jun 3, 2023
    Deadline: Jun 9, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company


    Head of RBB Products

    Job Summary

    • To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.

    Job Purpose:

    • Drive a sustainable business model through a robust RBB strategy aligned to the organization’s objectives
    • Full ownership of the RBB P&L and ensuring the business unit delivers to the agreed objectives
    • To manage the local product range for Retail and Business Banking customers, ensuring the business remains competitive while achieving its stated income targets.
    • To review, recommend and implement new product developments and enhancements to the existing product set.
    • Providing leadership and strategic direction to the Liabilities, Loans, Card Issuing and Acquiring teams to ensure the team is developed, and supported to deliver results
    • Responsible for cards revenue, usage & spend through effective management of key revenue lines, customer line management, customer loyalty & portfolio spend management.
    • Drive the card acceptance strategy through leveraging on digital, ecommerce, enhanced merchant value proposition and maximizing on the ecosystem play
    • Deliver Strategic Partnerships through Fintechs, card schemes and other 3rd parties to drive innovation and deliver our ambition of being a digitally led bank
    • Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank through a robust controls framework

    Key Accountabilities:

    Team Leadership 30%

    • Resource, build and develop a motivated and high performing team
    • Create and foster a positive, empowering team and work environment with open communication, individual ownership, personal initiative, timely resolution of conflicts and compliance of company standards
    • Provide thought leadership to the team and drive a culture of transformation and innovation by encouraging knowledge sharing, best practices in product development and new ways of doing things.
    • Embed a high-performance culture with direct reports and their teams by providing regular feedback, coaching to ensure their maximum potential is achieved
    • Proactively drive talent development and succession planning processes within the team.
    • Act as an escalation point for all issues emanating from the team
    • Provide people management support to colleagues within the team across the entire employee life cycle including on-boarding, performance management, discipline, talent management, career development, reward, recognition etc
    • Drive proactive application of Absa values both personally and throughout the team.

    Product Oversight 30%

    • Ensure income targets are met for RBB products through leading and evolving the product pricing strategy.
    • Stay abreast of industry trends, role players and opportunities and challenges to ensure that the RBB business is well positioned to provide competitive and industry leading product and services
    • Build and maintain effective relationships and networks within the industry forums and use the opportunity to demonstrate thought leadership and share best practices
    • Identifying opportunities for new product development and enhancements
    • Lead for RBB in the ALCO (Asset and Liability Committee) meetings, advising on the most appropriate interest rate strategy for RBB products, covering balance sheet and income impacts.
    • Contribute ideas for alternative RBB product strategies to manage the Asset and Liability Book.
    • Continuously review the local basis for customer segmentation and recommend suitable product activity to target and sustain viable and profitable segments in line with the stated RBB strategy in country.
    • Monitor and provide feedback to RBB Management on local competitor product activity and pricing.
    • Review local product legal and regulatory assessments completed by the Product Managers
    • Interact with the Head of Direct Sales, Proposition Heads and Regional Managers in the Branch network to provide input into sales strategies.
    • Review customer satisfaction surveys to identify product issues. Create action plans and implement changes to address such issues.
    • Provide direction and input to the Marketing & Corporate Relations (MCR) team during the development of product-specific campaigns.
    • Build relationships with internal service providers and stakeholders including Marketing & Corporate Relations (MCR) and Operations & Technology etc and ensure that service level agreements are implemented and maintained where appropriate.
    • Proactively contribute to the digitisation agenda and relevant transformation initiatives

    Drive Business Performance 30%

    • Provide clear direction to the team on the RBB objectives, translating and prioritizing into business performance measures at team and individual level.
    • Agree targets and take accountability for the overall achievement of performance objectives for the team in terms of:
    • Brand, product and business proposition
    • Customer experience
    • Cost performance
    • Product risk and rigour management
    • Budget accountability
    • For areas managed by this role, implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.

    Governance Control 10%

    • Review monthly tariff reports prepared by the Product Managers with particular focus on errors and deviations. Ensure action plans are implemented to address such issues.
    • Review notices for submission to local government, regulators and customers prior to their distribution.
    • Liaise with the COO areas on any major processing issues directly linked with the product design or the channels through which the products are distributed.
    • Ensure that the team complies with all Absa policies and procedures
    • Own and manage the business continuity management plan for the RBB Product team. Ensure that bi-annual tests take place and that any failures are reported.
    • Ensure that team members abide by required project governance standards for implementation of new products or launch of new distribution channels.


    • First business degree in commerce or banking
    • MBA is an added advantage
    • Project Management qualification


    • At least 10 years’ experience in sales or product development in a Retail Banking environment.
    • 5 years’ people management experience
    • P & L Management

    Knowledge & Skills

    • A comprehensive knowledge of Absa RBB products and systems that support them.
    • A detailed understanding of product offerings in the wider financial services industry.
    • Demonstrate an understanding of global trends in banking and financial services including emerging developments in fintech and digital transformation of financial services
    • Detailed knowledge of Absa RBB strategy and policies.
    • Detailed knowledge of consumer behaviour, marketing techniques and evolving trends.
    • An understanding of customer segmentation theory and practice.
    • A detailed understanding of local industry advisory, regulatory, and professional bodies.
    • A good understanding of legislation related to financial services and channel delivery.

    Method of Application

    Interested and qualified? Go to Absa Bank Limited on to apply

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