Human Resources Assistant (Performance Management and Workplace Culture), SC5 at World Food Programme (WFP)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

• The Regional Bureau Nairobi is looking for a highly qualified and dynamic HR Assistant proficient in Performance Management, Employee Engagement and Learning & Development who can be deployed to support the Regional Bureau and RBN Country Offices in reinforcing a performance & accountability mindset, coordinating and deploying various workplace culture initiatives in line with the WFP Global Staff Survey(GSS) Action Plans, the RBN culture change champions action plan to support the development and enhancement of positive workplace culture.
• The HR Assistant will also perform a range of HR tasks to support accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services.

KEY ACCOUNTABILITIES (not all-inclusive)
PERFORMANCE MANAGEMENT

• Support the delivery and deployment of strategic initiatives aimed at reinforcing a performance & accountability mindset amongst staff and supervisors.
• Provide guidance system support for the efficient use of the Performance Management system (PACE) and respond to inquiries on Performance Management policies and processes, in consultation with the relevant HR Officer.
• Support the effective management of the Performance Management process by monitoring and reporting on compliance to key corporate performance milestones and timelines.

 
WORKPLACE CULTURE

• Contribute to the fulfilment of WFP’s workplace culture ambitions by supporting the implementation of employee engagement activities aimed at building and enhancing a positive workplace culture.
• Keep track and support the implementation of the Global Staff Survey (GSS) Action plan at the Regional Bureau Nairobi in line with the culture champions initiative.

ADDITIONAL RESPONSIBILITIES

• Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
• Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties.
• Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services. 
• Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
• Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.
• Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
• Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
• Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc), ensuring compliance with the established deadlines and accuracy of HR data.

Knowledge and Skills:

• Solid knowledge of core HR areas: strategic staffing, learning and training; performance management, career development, staffing and recruitment, and case management
• Proficiency in HR Systems and Microsoft Windows applications, namely Excel, Word and Power Point
• Unquestionable and demonstrated ability to ensure total discretion, confidentiality and strong personal ethics
• Ability to build strong working relationships with counterparts across the HR Division and the World Food Programme
• Has provided ad-hoc guidance to less experienced staff members
• Has provided briefing to new recruits as part of the onboarding process
• Ability to articulate issues and recommend solutions to aid in decision-making
• Able to 'roll up sleeves'; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions
• Strong oral and written communications and presentation skills, ability to translate data for a variety of audiences, and experience with preparing client-ready materials
• Great interpersonal skills
• Strong quality control orientation; attention to detail
• Demonstrated ability to work in a fast paced and dynamic work environment

STANDARD MINIMUM QUALIFICATIONS

• Education: A University degree in Human Resource Management, Public or Business Administration, Industrial Psychology, or other relevant fields, or a post-secondary certificate with additional years of related work experience. 
• Experience: At least 4 or more years of progressive work experience in the field of Human Resources Management, Business Development, Psychology, Organizational Design and Development and General Office Administration, or similar field.
• Language: Fluency in both written and spoken English. Proficiency in French is highly desirable.